Support Associate - Soma

Chico's; Knoxville (TN); On-site; USD 25,000 - 40,000; Full time

Job summary

Join a dynamic team as a Support Associate at a leading retail company, where customer obsession meets innovation. This role emphasizes teamwork and operational excellence, ensuring a seamless shopping experience for customers. With responsibilities ranging from merchandise handling to maintaining store organization, you will play a vital role in our success. We value personal growth and offer opportunities for development in an inclusive environment. If you thrive in a fast-paced setting and are passionate about delivering exceptional service, this is the perfect opportunity for you!

Qualifications

• Excellent communication and customer service skills are essential.
• Strong organizational skills and ability to multitask in a fast-paced environment.

Responsibilities

• Support a customer-focused sales culture and assist with merchandise handling.
• Participate in pricing updates, markdowns, and maintain boutique cleanliness.

Skills

Customer Service Skills

Organizational Skills

Communication Skills

Multitasking Ability

Education

High School Diploma or Equivalent

Job description

Join Our Team as a Support Associate!

We are customer obsessed, innovative, and pride ourselves on having the best culture in retail. Join us today!

Position Objective

The Support Associate supports a customer and product-focused sales culture, emphasizing our core principles in all store operations. Responsibilities include merchandise handling, stock processing, and organizing the stockroom. We love what we do and believe our team makes us the most amazing place to work, learn, and grow!

Functional Responsibilities

Operational Excellence

• Process merchandise, ensuring items are stored, ticketed, and easily located for replenishment, and reorganize merchandise to maximize stock space.
• Ensure new products are merchandised and represented promptly.
• Enter receiving documents into the system, reconcile invoices, and complete store-to-store transfers and locate requests accurately and timely.
• Receive and process visual materials, props, signage, and store stockroom hardware.
• Participate in pricing updates and markdowns.
• Alert management to cash supply needs.
• Assist with visual directives like floorsets, window changes, signage, etc., as directed.
• Help maintain boutique cleanliness and organization.

Customer Experience

• Support and promote the Most Amazing Personal Service (MAPS) principles, offering a seamless omni-channel experience.

Teamwork and Growth

• Encourage an inclusive, collaborative problem-solving approach.
• Seek personal development opportunities and feedback.
• Perform other duties as assigned, noting duties may vary across brands.

Qualifications

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18 or older.
• Excellent communication and customer service skills.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Adaptability to company technology.
• Ability to stand for most of the shift.
• Ability to work quickly within strict timelines.
• Teamwork demonstration skills.
• Experience with visual merchandising is a plus.
• Effective communication using headsets.
• Reliable attendance and flexibility to work nights, weekends, and holidays.

Physical Requirements

• Constant walking/standing during most of the shift.
• Occasional lifting up to 50 lbs.
• Frequent climbing.

We welcome applications from talented individuals at any time. Accommodation requests for disabilities can be directed to your local Store Manager. Our location: 5098 Colonial Pinnacle at Turkey Creek. Chico's FAS, Inc. is an equal opportunity employer, committed to diversity and inclusion.