Support Associate - Soma

Chico's; Fort Wayne, Omaha (IN, NE); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Support Associate to join their dynamic team. This role focuses on creating a customer and product-oriented sales culture while ensuring operational excellence in merchandise handling and stock processing. The ideal candidate will possess strong communication and organizational skills, thrive in a fast-paced environment, and be passionate about delivering exceptional customer service. This position offers opportunities for personal growth and development within a supportive and collaborative team atmosphere. Join this forward-thinking company and make a meaningful impact in a vibrant retail setting.

Qualifications

• Excellent communication and customer service skills are essential.
• Strong organizational skills and ability to multitask in a fast-paced environment.

Responsibilities

• Process merchandise and ensure proper storage and ticketing.
• Model and promote the Most Amazing Personal Service (MAPS) principles.
• Foster an inclusive, collaborative problem-solving environment.

Skills

Communication Skills

Customer Service

Organizational Skills

Multitasking

Visual Merchandising

Education

High School Diploma or Equivalent

Job description

POSITION OBJECTIVE:

The Support Associate is responsible for supporting a customer and product-focused sales culture, emphasizing our core principles in all store operations. This includes performing various sales functions such as merchandise handling, stock processing, and stockroom organization. We are passionate about our work and believe our teams create the most amazing place to work, learn, and grow.

FUNCTIONAL RESPONSIBILITIES:

Operational Excellence

• Process merchandise, ensuring proper storage, ticketing, and easy location for replenishment, and reorganize merchandise to maximize stock space.
• Ensure new products are merchandised and represented promptly.
• Enter all receiving documents into the system, reconcile invoices, and complete store-to-store transfers and locate requests accurately and timely.
• Handle visual materials, props, signage, and store hardware properly and promptly.
• Participate in pricing changes and markdowns.
• Notify management of cash supply needs.
• Assist with visual directives like floorsets, window changes, and signage placement.
• Maintain boutique cleanliness and organization.

Customer Experience

• Model and promote the Most Amazing Personal Service (MAPS) principles, offering a cohesive omni-channel experience.

Teamwork and Growth

• Foster an inclusive, collaborative problem-solving environment.
• Seek personal development opportunities and feedback.
• Perform other duties as assigned, noting duties may vary across brands.

QUALIFICATIONS:

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18 years or older.
• Excellent communication and customer service skills.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Ability to learn or adapt to company technology.
• Ability to stand for most of the shift.
• Work quickly within strict timelines and demonstrate teamwork.
• Exposure to visual merchandising techniques is a plus.
• Effective communication with customers, associates, and management, including headset use.
• Reliable attendance and flexible schedule including nights, weekends, and holidays.

PHYSICAL REQUIREMENTS:

• Constant walking/standing for 67-100% of an 8-hour shift.
• Occasional lifting up to 50 lbs. (1-33%).
• Frequent climbing (34-66%).

APPLICATION INFORMATION:

We are continually accepting applications due to growth. Applications will be reviewed to match qualifications with available positions. You may apply at any location or position, regardless of current openings. Accommodation requests for disabilities are available; contact your local Store Manager for assistance.

5282 Village Point

Chico's FAS, Inc. is an equal opportunity employer and does not discriminate based on race, color, religion, age, national origin, disability, gender, sexual orientation, gender identity, veteran status, or other protected categories.