Support Associate - Scheduler

Dayton Physicians Network; MIDDLETOWN (OH); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health, dental, vision benefits

Paid holidays

Generous PTO

Job summary

Dayton Physicians Network is seeking a dedicated Support Associate - Scheduler to join our Middletown location. The role involves scheduling patient exams, diagnostic tests, treatments and surgeries, and coordinating with physicians and patients to ensure smooth operations.

The ideal candidate has a High School Diploma or GED and 1 year of medical office scheduling experience, with 2–3 years preferred. This is a full-time, on-site position with benefits and an emphasis on customer service and

Qualifications

• High School Diploma or GED.
• 1 year of experience in a Medical Office or administrative position scheduling appointments or related tasks.
• 2–3 years of experience in a similar role is preferred.

Responsibilities

• Schedules appointments and answers patient inquiries about scheduling.
• For RO specific role: processes physician orders for imaging, labs, and follow-ups.
• Notifies patients of all pertinent information required for surgery, treatment or testing including any payment expected prior to the scheduled date.
• Contacts patients to clarify, reschedule and resolve issues surrounding appointment times.
• Notifies Physician as necessary regarding their schedule.
• Completes patient forms such as insurance or leave certifications and forwards to physician for signature.
• Obtains, verifies and updates patient demographic information.
• Contacts physicians’ offices, labs, and testing facilities to request results and other documents as needed.
• Assists other office support positions as needed or requested.
• Follow all health care privacy and safety rules and adhere to Dayton Physicians Core Values.
• Other duties as assigned.

Skills

Oral communication

Written communication

MS Office

Attention to detail

Education

High School Diploma or GED

Tools

Practice Management System

Job description

Vision – Guiding the journey where complex diseases are met with an unwavering commitment to life beyond diagnosis.

Mission – The choice for innovative, personalized care close to home, where hope meets expertise.

Our Commitment

• Best Expertise
• Best Access
• Best Value

WE CARE ABOUT

Our Patients and Their Families

Delivering quality health care and outstanding service is fundamental to everything we do.

Our Team

Attracting and retaining the best team members is of paramount importance to our Health Care System. We will do this by becoming the health care employer of choice and by providing an environment that:

• Pursues the highest level of safety and quality
• Focuses on treating patients and colleagues with courtesy, honesty, respect and dignity
• Recognizes people for their achievements and capabilities
• Is professionally satisfying
• Encourages the open exchange of views
• Does not tolerate offensive and disruptive behavior.

Dayton Physicians as an Independent Practice:

Are you looking to expand your medical office experience? Dayton Physicians Network is looking to add a Support Associate - Scheduler to our Middletown location!

The Support Associate – Scheduler is responsible for scheduling patient exams, diagnostic tests, treatments and/ or surgeries.

Schedule:

Monday - Friday, 8:00am to 4:30pm, eight hour shifts

Why work for Dayton Physicians Network?

• Full-time employees are eligible for health, dental and vision benefits
• Company holidays and a flexible holiday!
• Generous Paid Time Off (PTO) Package
  • Additional accrual increase after 1 year of service with Dayton Physicians!

TheCARESmodel reflects the principles that guide our day-to-day behaviors; our decisions, our actions, and our relationships with each other and with the patients and families we serve. All DPN employees are expected to embrace and demonstrate the following:

• COMPASSION: the patient is at the center of all we do
• ACCOUNTABILITY: we hold ourselves accountable for our actions
• RESPECT: we show respect for others
• EXCELLENCE with Innovation: we strive for excellence in all we do
• SERVICE through Collaboration: we provide service to our patients, team members and community.

Additionally, as DPN is a service-oriented organization, All DPN employees are expected to embrace and demonstrate the following when interacting with patients, employees and other customers:

• Smile, make eye contact and greet with energy!
• Restate what you are hearing. Listen patiently and compassionately to complaints. Our patients and families are likely going through a difficult time. Irritability on their part is not about you.
• Give full attention. Turn away from the computer screen and face the person you are conversing with.
• Explain any potential delays in service and provide frequent updates.
• Empathize (feel empathy for someone)

Essential Duties and Responsibilities:

• Schedules appointments and answers patient inquiries regarding appointment schedules;
• For RO specific role: processes physician orders for imaging, labs, and other follow-ups;
• Notifies patients of all pertinent information required for surgery, treatment and/or testing including any payment expected prior to the scheduled date;
• Contacts patients to clarify, reschedule and resolve issues surrounding appointment times;
• Notifies Physician as necessary regarding their schedule;
• Completes patient forms, such as insurance or leave certifications and forwards to physician for signature;
• Obtains, verifies and updates patient demographic information;
• Contacts physicians’ offices, labs, and testing facilities to request results and other documents as needed or requested;
• Assists other office support positions as needed or requested;
• Follow all health care privacy and safety rules and adheres to Dayton Physicians Core Values;
• Other duties as assigned.

Required Education and/ or Experience:

High School Diploma or GED. At least one (1) year of previous experience working in a Medical Office or administrative position scheduling appointments or other activities on a regular basis, 2-3 years’ experience is preferred.

General Skill Requirements:

• Excellent oral and written communication
• Working knowledge of Microsoft Office, including Word, Excel and Outlook.
• Experience working with a Practice Management system.
• Attendance and punctuality are essential requirements of this position to provide excellent customer service to both our internal and external stakeholders.

Dayton Physicians Network (hereinafter referred to as DPN) provides equal employment opportunities without regard to race, color, religion, sex, national origin, ancestry, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law, except in those specific instances in which age or sex may be bona fide occupational qualifications. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities.

DPN expresses prohibits any form of unlawful employee harassment or discrimination based on any of the characteristics mentioned above. Improper interference with the ability of other employees to perform their expected job duties will not be tolerated. DPN expects each employee to report to human resources any equal employment questions, concerns, or problems. If an employee does not feel comfortable reporting questions or concerns to human resources, the employee may report the problem or concern via the Compliance Hotline at https://dpn.ethicaladvocate.com/ or at 1-855-449-0548 . Conduct in violation of this policy will subject the employee to disciplinary action, up to and including termination of employment.