Support Associate - Scheduler

Dayton Physicians; MIDDLETOWN (OH); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Holiday program

Job summary

Dayton Physicians Network in Middletown is seeking a Support Associate – Scheduler to join our team. The role focuses on scheduling patient exams, diagnostic tests, treatments and surgeries, and providing courteous service to patients and staff.

You will work Monday through Friday, 8:00am to 4:30pm, in a full-time office setting. Our benefits include health, dental and vision coverage, paid time off, and a holiday program to support work-life balance.

Qualifications

• High School Diploma or GED with 1 year in medical office scheduling; 2-3 years preferred.
• Excellent oral and written communication.
• Experience with a Practice Management system; proficient in MS Office.

Responsibilities

• Schedules patient exams, tests, treatments and surgeries.
• Answers patient inquiries regarding appointment schedules.
• Notifies patients of pertinent information required for procedures and tests.
• Contacts physicians’ offices and labs to request results or documents as needed.
• Obtains and updates patient demographic information.
• Adheres to health care privacy rules and Dayton Physicians Core Values.

Skills

Scheduling appointments

Communication

Customer service

Microsoft Office

Practice Management system

Education

High School Diploma or GED

Tools

Practice Management system

Word

Excel

Outlook

Job description

Are you looking to expand your medical office experience? Dayton Physicians Network is looking to add a Support Associate - Scheduler to our Middletown location!

The Support Associate – Scheduler is responsible for scheduling patient exams, diagnostic tests, treatments and/ or surgeries.

Schedule:

Monday - Friday, 8:00am to 4:30pm, eight hour shifts

Why work for Dayton Physician's Network?

• Full-time employees are eligible for health, dental and vision benefits
• Company holidays and a flexible holiday!
• Generous Paid Time Off (PTO) Package
  • Additional accrual increase after 1 year of service with Dayton Physicians!

TheCARESmodel reflects the principles that guide our day-to-day behaviors; our decisions, our actions, and our relationships with each other and with the patients and families we serve. All DPN employees are expected to embrace and demonstrate the following:

• COMPASSION: the patient is at the center of all we do
• ACCOUNTABILITY: we hold ourselves accountable for our actions
• RESPECT: we show respect for others
• EXCELLENCE with Innovation: we strive for excellence in all we do
• SERVICE through Collaboration: we provide service to our patients, team members and community.

Additionally, as DPN is a service-oriented organization, All DPN employees are expected to embrace and demonstrate the following when interacting with patients, employees and other customers:

• Smile, make eye contact and greet with energy!
• Restate what you are hearing. Listen patiently and compassionately to complaints. Our patients and families are likely going through a difficult time. Irritability on their part is not about you.
• Give full attention. Turn away from the computer screen and face the person you are conversing with.
• Explain any potential delays in service and provide frequent updates.
• Empathize (feel empathy for someone)

Essential Duties and Responsibilities:

• Schedules appointments and answers patient inquiries regarding appointment schedules;
• For RO specific role: processes physician orders for imaging, labs, and other follow-ups;
• Notifies patients of all pertinent information required for surgery, treatment and/or testing including any payment expected prior to the scheduled date;
• Contacts patients to clarify, reschedule and resolve issues surrounding appointment times;
• Notifies Physician as necessary regarding their schedule;
• Completes patient forms, such as insurance or leave certifications and forwards to physician for signature;
• Obtains, verifies and updates patient demographic information;
• Contacts physicians’ offices, labs, and testing facilities to request results and other documents as needed or requested;
• Assists other office support positions as needed or requested;
• Follow all health care privacy and safety rules and adheres to Dayton Physicians Core Values;
• Other duties as assigned.

Required Education and/ or Experience:
High School Diploma or GED. At least one (1) year of previous experience working in a Medical Office or administrative position scheduling appointments or other activities on a regular basis, 2-3 years’ experience is preferred.

General Skill Requirements:
Excellent oral and written communication
Working knowledge of Microsoft Office, including Word, Excel and Outlook.
Experience working with a Practice Management system.
Attendance and punctuality are essential requirements of this position to provide excellent customer service to both our internal and external stakeholders.