Scheduling Coordinator and Medical Assistant

TriHealth; Montgomery (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Retirement plan

Tuition reimbursement

Job summary

TriHealth Physician Practices seeks a Scheduling Coordinator/MA to streamline patient appointments across three sites. You will interpret scheduling requests, coordinate provider calendars, and maintain patient records while supporting nursing, transportation, and therapy teams.

Expect daily patient interactions, accurate data entry, and use of Epic, Misys, and Outlook. This role emphasizes service, accuracy, and teamwork to ensure timely care.

Qualifications

• High school diploma in healthcare or related field.
• Clerical background with general computer skills and medical terminology.
• Experience in a medical/physician office setting.
• Ability to interpret scheduling requests and coordinate multiple departments.

Responsibilities

• Schedule appointments and tests across multiple sites and departments.
• Coordinate provider schedules and communicate with patients and staff.
• Maintain medical records and ensure accurate scheduling paperwork.
• Assist in coordinating patient flow and prepare treatment rooms as needed.
• Provide professional, compassionate customer service and information.
• Support clinic operations with flexibility and teamwork.

Skills

Customer service

Scheduling

Communication

Medical terminology

Clerical skills

Interpersonal skills

Education

High School Diploma in Healthcare

Tools

Epic

Misys

Outlook

Job description

As a Scheduling Coordinator/MA within TriHealth Physician Practices, you play a key role in ensuring patients have a smooth and positive experience from the moment they schedule their visit. You are responsible for managing appointment workflows, coordinating provider schedules, and supporting overall practice efficiency. Your attention to detail and commitment to service help patients access timely care while keeping clinical teams organized and supported.

Location

10506B Montgomery Rd Montgomery, OH 45242

Schedule

Full‑time day shift

Incentives & Benefits

We offer competitive shift differentials, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement. PRN positions not eligible for TriHealth benefits.

Minimum Job Requirements

• High School Degree in Healthcare
• Clerical background with general computer skills and knowledge of medical terminology
• EKG
• Injections
• Venipuncture
• Performance of common lab tests according to established CLIA guidelines and TriHealth policy
• Experience in medical/physician office setting

Job Overview

Performs clerical duties, including interpreting scheduling requests, scheduling appointments and/or tests and maintaining medical records for participants, both internally and externally with many different providers and areas of specialty. Coordinates scheduling of participants within multiple departments internally including nursing, transportation and therapy at three different sites. Has the interpersonal skill to communicate with respect and compassion to customers. Communicates information through various telecommunication devices including Epic, Misys and Outlook. Assists in coordinating participants flow concerning appointments and or tests. This position assists the physician in examination and treatment of patients, performing miscellaneous delegated duties under the direction of physician. This position also interviews patients, measures vital signs, such as pulse rate, temperature, blood pressure, weight, and height, and records information on patients' charts, and prepares treatment rooms for examination of patients. The position will be cross‑trained to perform duties to enhance efficiency and continuity of delivery of patient care; work cooperatively within the team concept demonstrating flexibility, motivation and commitment to quality patient care. This position’s tasks include patient‑related duties, medical record maintenance/documentation, and safety/environmental duties.

Job Responsibilities

• Performs all responsibilities related to scheduling participants for specialist and routine appointments both internally and externally with many different providers and areas of specialty. Coordinates scheduling of participants within multiple departments internally including nursing, transportation and therapy at three different sites. Follows all scheduling procedures and completes scheduling paperwork accurately and timely. Communicates appropriately with customers, transportation and other departments.
• Demonstrates strong customer service skills and appropriate judgement related to phone and in‑person interactions. Answers phone calls promptly and courteously pertaining to setting up appointments. Relays accurate and complete messages to the appropriate person.
• Demonstrates organizational skills in the management of participant appointments/tests/procedures and ensures a smooth and thorough process.
• Ensures all medical records are retrieved from outside providers and forwards information to the medical records department for scanning purposes.
• Exhibits professional image and behavior toward patients, visitors, physicians and employees and creates a positive impression consistent with professional etiquette. Demonstrates proficiency in assisting with medical procedures on adults and children.
• Demonstrates flexibility and/or initiative in seeking or accepting additional assignments, and a willingness to learn. Exhibits dependability in areas such as attendance, punctuality and the timely performance of duties. Maintains the safety and cleanliness of the treatment area. Demonstrates knowledge of the principles of clean and sterile procedures in the use of medical equipment.

Working Conditions

• Climbing – Occasionally
• Concentrating – Frequently
• Continuous Learning – Occasionally
• Hearing: Conversation – Consistently
• Hearing: Other Sounds – Consistently
• Interpersonal Communication – Consistently
• Kneeling – Occasionally
• Lifting <10 Lbs – Occasionally
• Lifting 11-50 Lbs – Occasionally
• Lifting 50+ Lbs – Rarely
• Pulling – Occasionally
• Pushing – Occasionally
• Reaching – Frequently
• Reading – Consistently
• Sitting – Consistently
• Standing – Consistently
• Stooping – Occasionally
• Talking – Consistently
• Thinking/Reasoning – Consistently
• Use of Hands – Consistently
• Color Vision – Consistently
• Visual Acuity: Far – Consistently
• Visual Acuity: Near – Consistently
• Walking – Consistently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following.

Serve: ALWAYS – Welcome everyone by making eye contact, greeting with a smile, and saying "hello". Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist. Refrain from using cell phones for personal reasons in public spaces or patient care areas.

Excel: ALWAYS – Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met. Offer patients and guests priority when waiting (lines, elevators). Work on improving quality, safety, and service.

Respect: ALWAYS – Respect cultural and spiritual differences and honor individual preferences. Respect everyone’s opinion and contribution, regardless of title/role. Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS – Value the time of others by striving to be on time, prepared and actively participating. Pick up trash, ensuring the physical environment is clean and safe. Be a good steward of our resources, using supplies and equipment efficiently and effectively, and look for ways to avoid waste.

Engage: ALWAYS – Acknowledge wins and frequently thank team members and the community. Show courtesy and compassion with customers, team members and the community.