Support Associate - White House Black Market

Chico's FAS, Inc. - Retail; Livonia (MI); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading retail company is seeking a Support Associate to enhance customer experience and manage merchandise operations. This role involves processing stock, ensuring organization, and delivering exceptional service. Ideal candidates will have strong communication skills and a high school diploma. Join a dynamic team dedicated to making women feel beautiful through fashion.

Qualifications

• Previous stock or cashier experience preferred.
• Ability to work quickly within strict timelines.

Responsibilities

• Process merchandise and ensure proper storage.
• Model and promote customer service principles.
• Assist with visual directives and store organization.

Skills

Communication

Customer Service

Organizational Skills

Teamwork

Education

High school diploma or equivalent

Job description

Support Associate - White House Black Market

Location: 37558, United States, Midwest

Reference Number: 5444

Position type: Freelance/Contract

Category: Retail

Job Function: Store - Associate

Join our fashion-obsessed team

We are dedicated to a styling and social experience that makes women feel beautiful. The Support Associate supports a customer and product-focused sales culture by performing sales operations functions such as merchandise handling, stock processing, and stockroom organization. We love what we do and believe our team is the most amazing place to work, learn, and grow!

Functional Responsibilities

Operational Excellence

• Process merchandise, ensuring proper storage, ticketing, and easy location of items for replenishment; reorganize merchandise to maximize stock space.
• Ensure new products are merchandised and represented promptly.
• Enter receiving documents into the system, reconcile invoices, and complete store-to-store transfers and locate requests accurately and timely.
• Process visual packet materials, props, signage, and store hardware efficiently.
• Participate in pricing changes and markdowns.
• Notify management of cash supply needs.
• Assist with visual directives, including floorsets, window changes, signage, etc., as directed.
• Contribute to boutique cleanliness and organization.

Customer Experience

Model, support, and promote the Most Amazing Personal Service (MAPS) principles, offering a cohesive omni-channel experience.

Teamwork and Growth

• Promote an inclusive, collaborative approach to problem-solving.
• Seek personal development opportunities and feedback.

Other duties as assigned. Duties may vary across brands.

Qualifications

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18 or older.
• Excellent communication and customer service skills.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Ability to learn or adapt to company technology.
• Must be able to stand most of the shift.
• Ability to work quickly within strict timelines and demonstrate teamwork.
• Exposure to visual merchandising techniques is desired.
• Effective communication with customers, associates, and management; use of headsets.
• Regular attendance and flexibility to work nights, weekends, and holidays are required.

Physical Requirements

• Constant walking/standing (67-100% of shift).
• Occasional lifting up to 50 lbs. (1-33% of shift).
• Frequent climbing (34-66% of shift).

We are continuously accepting applications for top talent. You may apply at any time; however, positions may not be currently open. Accommodation is available for applicants with disabilities. For assistance, contact your local Store Manager.

3282 Laurel Park Place

Chico’s FAS, Inc. is an equal opportunity employer and does not discriminate based on various protected categories under law.