Support Associate - White House Black Market

Chico's; Novi (MI); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Support Associate to join their dynamic team. This role focuses on creating a customer-centric environment where operational excellence meets outstanding service. The ideal candidate will thrive in a fast-paced setting, handling merchandise efficiently while promoting a collaborative team atmosphere. With opportunities for personal development and a commitment to inclusivity, this position offers a chance to grow within a supportive and fashion-forward company. If you have a passion for customer service and teamwork, we encourage you to apply and be part of a vibrant retail experience.

Qualifications

• Previous stock or cashier experience preferred.
• Ability to learn or adapt to company technology.

Responsibilities

• Process merchandise and ensure proper storage and organization.
• Model and promote customer service principles and standards.
• Participate in visual merchandising and store cleanliness.

Skills

Communication Skills

Customer Service Skills

Organizational Skills

Teamwork

Ability to Multi-task

Education

High School Diploma or Equivalent

Job description

Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful.

POSITION OBJECTIVE:

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This includes performing various sales functions such as merchandise handling, stock processing, and stockroom organization. We love what we do and believe that with our teams, we are the most amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES:

Operational Excellence

• Process merchandise, ensuring items are properly stored, ticketed, and easily located for replenishment on the sales floor; reorganize merchandise as needed to maximize stock space.
• Ensure new products are properly merchandised and represented in a timely manner.
• Enter all receiving documents into the computer system, reconcile merchandise invoices to items received, and complete store-to-store transfers and locate requests accurately and promptly.
• Receive and process visual packet materials, props, and signage; store stockroom hardware, hangers, sign holders, etc.
• Participate in pricing changes and markdowns.
• Alert store management to cash supply needs.
• Assist with visual directives, including floorsets, window changes, visual presentations, signage placement, etc., as directed.
• Maintain boutique cleanliness and organization.

Customer Experience

• Model, support, and promote the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omnichannel experience.

Teamwork and Growth

• Promote an inclusive, collaborative approach to problem-solving.
• Seek personal development opportunities and solicit feedback.

Other duties as assigned. This position may vary across different brands.

QUALIFICATIONS:

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18 years or older.
• Excellent communication and customer service skills.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Ability to learn or adapt to company technology.
• Must be able to work mostly standing.
• Ability to work quickly within strict timelines.
• Demonstrated teamwork skills.
• Exposure to visual merchandising techniques is a plus.
• Effective communication with customers, associates, and management, including wearing and communicating via headset.
• Regular attendance is essential; flexible schedule including nights, weekends, and holidays required.

PHYSICAL REQUIREMENTS:

• Constant walking/standing for 67-100% of an 8-hour shift.
• Occasional lifting up to 50 lbs. (1-33%).
• Frequent climbing (34-66%).

We are continuously accepting applications for talented individuals to join our store teams. Your application will be reviewed when a suitable position opens. Accommodation is available for applicants with disabilities; please contact your local Store Manager for assistance during the application process.

3446 Twelve Oaks Mall

Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other protected category under law.