Support Associate

Brobston Group; Nantucket (MA); On-site; USD 23,000 - 29,000; Full time

Job summary

Brobston Group on Nantucket is seeking a dedicated Support Associate to provide efficient operational support across store functions, including shipping and receiving, stockroom, cash office, and administrative duties. The role helps maintain store processes, support inventory accuracy, and deliver an elevated customer experience.

You will collaborate with teams, manage inventory flow, handle documentation, and assist with invoicing and loss prevention tasks.

Qualifications

• Strong organizational, time management, communication, and multitasking skills are required.
• Collaborative approach with ability to support teams across store departments.
• Proficient computer skills, including Microsoft Office, Workday, and Outlook.
• Experience in retail operations or store processes preferred.

Responsibilities

• Support inventory preparation and execution and identify opportunities for process improvement.
• Process shipping, transfers, alterations, and inventory documentation per standards.
• Maintain and replenish office, facilities, and grooming supplies.
• Coordinate invoice approvals with Accounts Payable and engraving/embossing services.
• Support loss prevention and asset protection procedures.

Skills

Organizational skills

Time management

Communication

Multitasking

Collaborative

Tools

Microsoft Office

Workday

Outlook

Job description

Summary

The Support Associate provides efficient operational support across store functions, including shipping and receiving, stockroom, cash office, and administrative duties. The role helps maintain store processes, support inventory accuracy, and deliver an elevated customer experience.

Responsibilities

• Support inventory preparation and execution, and assess store processes to identify opportunities for improvement.
• Process incoming and outgoing merchandise according to company standards, including shipping, transfer, alteration, and inventory documentation.
• Maintain and replenish office, facilities, and associate grooming supplies.
• Coordinate invoice approvals with Accounts Payable and engraving and embossing services.
• Support loss prevention, shrink reduction, and asset protection procedures.

Requirements

• Strong organizational, time management, communication, and multitasking skills.
• Collaborative approach and ability to support teams across store departments.
• Strong computer skills preferred, including Microsoft Office, Workday, and Outlook; relevant work experience preferred.
• Ability to maneuver throughout the store, stand and walk for multiple hours, lift up to 30 pounds, and climb a ladder as trained.