Remote - Customer Support Specialist (English & Spanish Speaking) - EU Timezone

Torrero Ltd.; United States; A distancia; USD 40.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote

28 paid days off

Seniority leave

Career growth

Great global team

Descripción de la vacante

Torrero Ltd. in the United States is seeking a customer support specialist fluent in English and Spanish to join our global team.

You will handle live chat inquiries, identify needs, and help customers use features while reporting product issues and feeding back insights. We offer a fully remote role with flexible shifts including days, evenings, nights and weekends, a competitive compensation package, 28 paid days off per year, seniority leave, and real opportunities for career growth within an

Formación

• Proficient in English and Spanish (written and spoken).
• Experience in customer support or help desk roles.
• Excellent communication and teamwork skills.
• Strong attention to detail and ability to multi-task.

Responsabilidades

• Answer incoming inquiries via live chat.
• Identify customer needs and guide usage of features.
• Analyze and report product malfunctions.
• Follow up to ensure issues are resolved and customer satisfaction maintained.
• Collect and share customer feedback with Product, Sales and Marketing teams.

Conocimientos

English

Spanish

Customer support

Teamwork

Communication

PC skills

Attention to detail

Multi-tasking

Flexibility

Descripción del empleo

Welcome toTorrero- all-in-one source for cutting-edge white label casino, sportsbook solutions and B2B aggregation. Built on a foundation of trust and compliance, we proudly offer an extensive library of 30,000+ games sourced from diverse providers, positioning Torrero as the preferred partner for transforming the iGaming enterprise. With huge number of sports events and easy payment options, we cater to diverse interests. Available in 35+ languages, we make gaming accessible worldwide.

About the role:

We are looking for a customer support specialist with English language, strong communication skills and excellent organizational skills. You must be a team player who can handle sensitive situations with confidence. We offer a unique chance to grow in an international team and enjoy the benefits of working in a global company.

If you like a fast paced, dynamic and start-up work culture with full of passionate and enthusiastic mindsets, you’re most welcome to explore the opportunity. This is a chance to take part in an exciting journey as the company grows and expands its business at a rapid pace.

You will be doing:

• Answer to incoming requests from customers via live chat
• Identify customer needs and help customers use specific features
• Analyze and reporting product malfunctions
• Follow up with customers to ensure their basic technical and product related issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams

Your expertise to meet the requirement:

• You should be proficient in English and Spanish languages
• You must have work experience in support
• You must have excellent communication skills
• You should have strong teamwork skills
• You should have excellent PC skills
• You must have high attention to details
• You should have multi-tasking abilities
• You must be flexible to work indifferent shift schedules (day & evening & night) and on weekends

We appreciate:

• Ability to quickly and efficiently solve tasks
• Independence, responsibility, initiative, and keep attention to detail
• A flexible and systematic approach to solving complex problems
• Experience in sports betting/gambling industry is a plus
  

We offer:

• Fully remote job - work from anywhere you want
• Competitive compensation
• 28 paid days off per year
• Seniority leave
• Real career opportunities and professional growth
• The great team across the world

Hiring Stages:

• Online Assessment
• Introductory Call
  
• Hiring Manager Round
• Candidate Reference Check
• Offer Letter