Supply Chain Sales & Workflow Coordinator

Williams-Sonoma, Inc.; Olive Branch (MS); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Generous discount on Williams-Sonoma,,

401(k) plan

Paid vacations

Job summary

Williams-Sonoma, Inc. Olive Branch, MS is seeking a Business Sales Coordinator to manage end-to-end workflows for Business Sales and Stock Withdrawal.

You will coordinate with Wave Planning and personalization operations to ensure customer commitments are met with efficient workflow through picking, QA, packing, and shipping. The role requires 2+ years in warehouse/logistics, strong Excel/Outlook and reporting skills, and excellent organizational and problem-solving abilities.

Qualifications

• High school diploma or equivalent.
• 2+ years of warehouse, distribution, logistics, or operations experience.
• Strong Microsoft Excel, Outlook, and reporting skills.
• Excellent organizational, communication, and problem-solving abilities.
• Ability to prioritize multiple customer requests in a fast-paced environment.
• Ability to work on the warehouse floor, including walking, standing, lifting, and picking.
• This is an onsite and in office role

Responsibilities

• Coordinate daily workflow to ensure Business Sales and Stock Withdrawal requests move efficiently through Picking, Personalization, QA, Packing, and Shipping.
• Monitor workflow status and proactively resolve issues that may impact customer commitments.
• Evaluate daily workload and production capacity to prioritize Business Sales and Stock Withdrawal requests.
• Monitor departmental capacity and communicate workload risks to leadership to support customer commitments.
• Ensure all Business Sales and Stock Withdrawal requests remain on schedule by proactively monitoring workflow milestones and following up on delays.
• Serve as the primary liaison between the Wave Planning team, Mark and Graham Personalization Operations, Customer Service, and business partners.
• Maintain accurate workflow documentation and operational tracking to support workload visibility, reporting, and customer commitments.
• Support operational execution by assisting with order staging, picking, and other workflow activities as business needs require.
• Investigate and resolve workflow delays, inventory discrepancies, and processing issues.
• Escalate customer-impacting issues requiring leadership support and implement approved corrective actions.
• Ensure quality standards and service commitments are maintained throughout the process.
• Identify and recommend process improvements that enhance workflow efficiency, customer service, and operational performance.
• Support the implementation and standardization of new processes, tools, and best practices.

Skills

Excel

Outlook

Reporting

Organizational skills

Communication skills

Problem-solving

Prioritization

Warehouse floor experience

Education

High school diploma or equivalent

Tools

QlikView

Warehouse management systems

Job description

Williams-Sonoma, Inc. Olive Branch, MS is seeking a Business Sales Coordinator to manage end-to-end workflows for Business Sales and Stock Withdrawal.

You will coordinate with Wave Planning and personalization operations to ensure customer commitments are met with efficient workflow through picking, QA, packing, and shipping. The role requires 2+ years in warehouse/logistics, strong Excel/Outlook and reporting skills, and excellent organizational and problem-solving abilities.