Business Sales Coordinator

Williams-Sonoma Inc.; Olive Branch (MS); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Discount on Williams-Sonoma brands

401(k) plan

Paid vacations and holidays

Health, dental and vision insurance

Job summary

Williams-Sonoma, Inc. is seeking a Business Sales Coordinator in Olive Branch, MS. The role manages end-to-end workflows from request intake to shipment, partnering with Wave Planning, Mark and Graham Operations, Customer Service, and business partners to meet commitments.

You will monitor capacity, resolve delays, and ensure quality standards while driving process improvements and providing workload visibility across the operation.

Qualifications

• High school diploma or equivalent is required.
• 2+ years of warehouse, distribution, logistics, or operations experience.
• Strong Microsoft Excel, Outlook, and reporting skills.
• Excellent organizational, communication, and problem-solving abilities.
• Ability to prioritize multiple customer requests in a fast-paced environment.
• This is an onsite and in office role.

Responsibilities

• Coordinate daily workflow to move Business Sales and Stock Withdrawal requests through Picking, Personalization, QA, Packing, and Shipping.
• Monitor workflow status and resolve issues impacting customer commitments.
• Evaluate workload to prioritize Business Sales and Stock Withdrawal requests.
• Escalate customer-impacting issues requiring leadership support and implement corrective actions.
• Maintain workflow documentation and operational tracking for visibility and reporting.

Skills

Excel

Outlook

Reporting

Education

High school diploma or equivalent

Tools

QlikView

Warehouse management systems

Job description

About Williams-Sonoma DC - Olive Branch, MS

Since it was founded in 1956, Williams - Sonoma has grown from Chuck Williams’ single store in Sonoma, CA into one of the largest retailers in the country, with some best known and most beloved brands in home furnishings, including Williams – Sonoma, Pottery Barn and West Elm.

Our Distribution Centers serve as vital connections between factories and our retail, online and mail-order customers around the world. The Supply Chain environment is dynamic and fast-paced, and the network is expanding rapidly. If you have a background in distribution, manufacturing, engineering, transportation, finance, human resources, or home delivery – and are looking for a job with a strong opportunity for gaining new skills and for advancement – our Supply Chain Organization could be just the place for you.

Williams-Sonoma, Inc Supply Chain Overview

By managing resources responsibly, caring for our people, and uniting around our values, we lead our industry and are proud to be recognized for our continuous action and progress in the following areas: Barron's 100 Most Sustainable Companies; Forbes Best Employers for Women and Diversity; Newsweek America's Most Responsible Companies; and USA Today Customer Service Champions. These honors reflect that we are truly a people-first organization.

• Over 4,000 Full-Time Associates across the Supply Chain
• 14.5M square feet of small parcel, personalization, furniture, and manufacturing space in the domestic US, Williams-Sonoma has developed an agile and capable distribution network consisting of the following:
  • Large package / furniture distribution centers located in Southern California, Northern California, Texas, Georgia, and New Jersey totaling 9.2M square feet plus another 1.2M square feet of standalone final-mile furniture hubs.
• Small package eCommerce distribution centers located in Mississippi and Arizona totaling 3.2M square feet, consisting of over 1,000 full-time associates and 1,500 seasonal/temporary associates in Mississippi.
  • Sutter Street Manufacturing upholstery factories located in North Carolina and Mississippi totaling with over 1,400 full-time employees producing approximately $900 million to $1 billion in sales of upholstered furniture.
• Transportation Department for Ocean, Air, Trucking, and Rail consisting of over 30 transportation professionals located in Memphis, TN.
• 700 associates in our Sourcing offices in 10 countries in Asia and Europe including China, Vietnam, Singapore, India, Italy, and Turkey.

The Business Sales Coordinator is responsible for the end-to-end management of the Business Sales and Stock Withdrawal workflows, serving as the primary point of coordination from request intake through shipment. This role partners with the Wave team, Mark and Graham Operations, and business partners to ensure customer commitments are met while maintaining operational efficiency and service excellence. The coordinator oversees workflow planning, capacity management, communication, issue resolution, and process execution while driving continuous improvement and providing visibility across the operation.

Business Sales Coordinator position is located in Olive Branch, MS

You’ll be excited about this opportunity because you will....

• Coordinate daily workflow to ensure Business Sales and Stock Withdrawal requests move efficiently through Picking, Personalization, QA, Packing, and Shipping.
• Monitor workflow status and proactively resolve issues that may impact customer commitments.
• Evaluate daily workload and production capacity to prioritize Business Sales and Stock Withdrawal requests.
• Monitor departmental capacity and communicate workload risks to leadership to support customer commitments.
• Ensure all Business Sales and Stock Withdrawal requests remain on schedule by proactively monitoring workflow milestones and following up on delays.
• Serve as the primary liaison between the Wave Planning team, Mark and Graham Personalization Operations, Customer Service, and business partners.
• Maintain accurate workflow documentation and operational tracking to support workload visibility, reporting, and customer commitments.
• Support operational execution by assisting with order staging, picking, and other workflow activities as business needs require.
• Investigate and resolve workflow delays, inventory discrepancies, and processing issues.
• Escalate customer-impacting issues requiring leadership support and implement approved corrective actions.
• Ensure quality standards and service commitments are maintained throughout the process.
• Identify and recommend process improvements that enhance workflow efficiency, customer service, and operational performance.
• Support the implementation and standardization of new processes, tools, and best practices.

Check out some of the required qualifications we are looking for in amazing candidates:

• High school diploma or equivalent.
• 2+ years of warehouse, distribution, logistics, or operations experience.
• Strong Microsoft Excel, Outlook, and reporting skills.
• Excellent organizational, communication, and problem-solving abilities.
• Ability to prioritize multiple customer requests in a fast-paced environment.
• Ability to work on the warehouse floor, including walking, standing, lifting, and picking.
• This is an onsite and in office role

We prefer some of these qualities as well:

• Experience supporting Business Sales, customer order fulfillment, or personalization operations.
• Experience with QlikView, warehouse management systems, or similar reporting tools.
• Previous coordinator, lead, or project ownership experience.
• Powered industrial equipment experience preferred but not required.

Review these physical requirements, as they play a major part in this role:

• Must be able to walk, stand, bend, and climb stairs/ladder.
• Able to sit for long period of time.
• Able to use computer for an extended period of time.
• Repetitive movement with hand and fingers to operate a computer, phone, and keyboard.

Our company benefits are second to none in the industry:

• Generous discount on all Williams-Sonoma, Inc. brand products.
• 401(k) plan and other investment opportunities.
• Paid vacations, Employee Assistance Programs, Time Off to Volunteer, Matching Gifts Community Service Program, and Holidays (in some locations).
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits, Legal and Identity Protection Plans and Pet Insurance.
• For more information on our benefits offerings, please visit MyWSIBenefits.com
• To learn more about our Supply Chain culture and regional associate events, please visit: https://shorturl.at/R3OAX (Login credentials may be required).

EOE