Supply Chain ITTS Investigator: Fast-Resolution Analyst

NextGen | GTA: A Kelly Telecom Company; Fort Worth (TX); On-site; USD 70,000 - 95,000; Full time

Job summary

NextGen | GTA: A Kelly Telecom Company seeks an experienced Supply Chain ITTS Investigation Analyst to support the Inventory Trouble Ticket System (ITTS) Investigation team. You will focus on resolving high-volume shipping, inventory, and warehouse issues, including fraud claims and systemic process problems.

You will independently investigate tickets, prioritize requests, and collaborate with third-party warehouses, carriers, and IT to deliver accurate resolutions while meeting service-level

Qualifications

• 5–7 years of relevant professional experience in Supply Chain, Logistics, Operations, Inventory, Transportation, Warehouse, or related environments.
• Strong troubleshooting, investigation, and problem-solving skills.
• Experience working with shipping, carriers, warehouses, 3PLs, inventory, or order fulfillment.
• Ability to manage high-volume tickets, cases, claims, or investigations while maintaining accuracy.

Responsibilities

• Investigate and resolve Supply Chain ITTS trouble tickets involving shipping, inventory, warehouse, carrier, and customer-impacting issues.
• Identify and differentiate between fraudulent claims, carrier issues, 3PL/warehouse issues, and systemic process or technology issues.
• Research ticket details, shipment information, inventory records, and related data to determine root cause and appropriate resolution.
• Collaborate with third-party warehouses, carriers, Supply Chain, Customer Service, and IT teams to investigate and resolve issues.
• Manage a high-volume workload with a target of approximately 80 tickets resolved per day, while maintaining accuracy.
• Prioritize conflicting requests and determine solutions that minimize customer impact and business risk.
• Document investigation findings, actions taken, and resolutions accurately.
• Identify recurring issues and trends that may require escalation or broader process/system improvements.
• Work independently in a fast-paced and dynamic environment while contributing effectively to a team.

Skills

Troubleshooting

Investigation

Prioritization

Communication

Independent work

Tools

Microsoft Excel

Microsoft Word

Slack

Job description

NextGen | GTA: A Kelly Telecom Company seeks an experienced Supply Chain ITTS Investigation Analyst to support the Inventory Trouble Ticket System (ITTS) Investigation team. You will focus on resolving high-volume shipping, inventory, and warehouse issues, including fraud claims and systemic process problems.

You will independently investigate tickets, prioritize requests, and collaborate with third-party warehouses, carriers, and IT to deliver accurate resolutions while meeting service-level