Supply Chain Customer Service & Credit Specialist

Xapply; Ann Arbor (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Holidays and Vacation

Medical, Dental & Vision benefits

No-cost mental health support

Childcare tuition discounts

15% off stock purchase

Company bonus

401k matching contributions

Job summary

Domino's is hiring a Customer Service Representative to support Supply Chain Center operations, handling orders, credit management, and customer inquiries. The role requires strong communication, organization, and the ability to multitask across calls, emails, and chats, with familiarity in WMS and SAP/Credit Tracker.

The position offers standard benefits, a flexible schedule, and opportunities for growth within a leading global pizza company striving to deliver exceptional service.

Qualifications

• High School diploma or GED required.
• Minimum 1 year of Customer Service experience, bookkeeping, or general accounting experience.
• Excellent communication, interpersonal and organizational skills.
• Ability to work independently and as part of a team.
• Bilingual preferred; flexibility to work holidays and weekends.

Responsibilities

• Handle inbound/outbound calls and communicate with customers to resolve questions or concerns.
• Process orders and prepare reports for loading and production in the WMS system.
• Manage order processing, add-ons, and change requests for stores and SCCs.
• Maintain credit management and participate in credit reviews using SAP/Credit Tracker.
• Coordinate SCC communications and support redelivery; multitask effectively.

Skills

Customer Service

Communication

Organization

Multitasking

Teamwork

MS Office

Bilingual

Flexible schedule

Education

High School diploma/GED

Tools

SAP

WMS

Credit Tracker

Microsoft Office

Job description

Domino's is hiring a Customer Service Representative to support Supply Chain Center operations, handling orders, credit management, and customer inquiries. The role requires strong communication, organization, and the ability to multitask across calls, emails, and chats, with familiarity in WMS and SAP/Credit Tracker.

The position offers standard benefits, a flexible schedule, and opportunities for growth within a leading global pizza company striving to deliver exceptional service.