Senior Customer Service & Supply Chain Specialist

SmartRecruiters, Inc.; Ann Arbor Charter Township (MI); Vor Ort; USD 35.000 - 45.000; Vollzeit

Benefits dieser Stelle

Paid Holidays and Vacation

Medical, Dental & Vision benefits that

No-cost mental health support

401k matching contributions

Company bonus

Zusammenfassung

Domino's is seeking a Customer Service Representative to support Supply Chain Center operations. You will handle order processing, credit management, and customer inquiries, ensuring accurate processing and timely communication with stores and customers.

The role requires strong communication, multitasking, and proficiency with Microsoft Office. You will work in a collaborative team environment, supporting holiday and weekend shifts as needed, with opportunities for growth within the company's

Qualifikationen

• Minimum 1 year of customer service, bookkeeping, or general accounting experience.
• Ability to work independently and as a team.
• Excellent communication, interpersonal and organizational skills.
• Experience with Microsoft Office software.
• Ability to work a flexible shift/schedule, holidays and weekends.

Aufgaben

• Support inbound/outbound phone calls.
• Communicate with customers by phone, email and online chat to resolve questions.
• Prepare orders in WMS and prepare pertinent reports for loading and production.
• Order processing including processing orders from customers and ensuring accurate ordering to the Supply Chain Centers, completing manual store orders, and manage add ons/change request.
• Coordinate and disseminate corporate, marketing, and other company information to the stores.
• Maintain filing system for invoices, reports, and other customer-related information.
• Support specialty orders such as school lunch, WRC, and DIG.
• Maintain credit management for the customer and lead credit review process via SAP/Credit Tracker.
• Support with all SCC communication and redelivery.
• Ability to manage multiple priorities, multi-task.
• Meet performance metrics/objectives.

Kenntnisse

Customer service

Communication

Organizational skills

Teamwork

Microsoft Office

Tools

Microsoft Office

Jobbeschreibung

Domino's is seeking a Customer Service Representative to support Supply Chain Center operations. You will handle order processing, credit management, and customer inquiries, ensuring accurate processing and timely communication with stores and customers.

The role requires strong communication, multitasking, and proficiency with Microsoft Office. You will work in a collaborative team environment, supporting holiday and weekend shifts as needed, with opportunities for growth within the company's