Supplier Returns & Quality Associate (Onsite)

Digi-Key Electronics; United States; On-site; USD 57,308,000 - 71,635,000; Full time

Job summary

DigiKey Electronics is seeking a Supplier Returns Associate to process nonconforming items and coordinate credits with internal teams and suppliers. This is an essential onsite role with a 7:30 A.M. – 4:00 P.M. schedule and a mandatory 1-year training commitment.

You will liaise with multiple departments and external suppliers to obtain RMAs, analyze failure reports, and ensure accurate credits and documented outcomes for customers. Strong organizational and communication skills are required.

Qualifications

• High School diploma or GED
• Excellent typing and computer navigation skills
• Proficient in Microsoft Exchange/Outlook
• Competent knowledge of email etiquette
• Demonstrated ability to multi-task as well as the ability to change focus quickly based on requests by employees/management
• Ability to actively participate as a team member in order to meet departmental goals
• Excellent time management skills, self-directed and motivated
• Excellent listener and communicator
• Excellent organizational skills
• Ability to provide a positive, professional, and enthusiastic outlook or perspective when interacting with people
• Good critical thinking skills
• Detail oriented and proficient in WinDecs
• Dependable, responsible contributor committed to excellence and success
• Preferred qualifications: Experience in Receiving Exceptions or Customer Returns, Experience using Microsoft Excel

Responsibilities

• Log, track and return nonconforming product
• Assist with Conforming Returns and Scraps
• Work with external suppliers and internal Supplier Service Representatives to obtain RMAs (Return Material Authorizations)
• Coordinate with PDC to pack and return product to suppliers
• Serve as one of the primary DigiKey points of contact to assigned Suppliers
• Build and maintain strong and effective business relationships
• Work with Suppliers to obtain failure analysis on product when requested, analyze reports, and resolve outcome for customer
• Prepare reports summarizing status of nonconforming product
• Assist Supplier Return and Supplier Quality Coordinators with returns and deliver product to shipping
• Assist with Exceptions from departments such as Receiving
• Review & understand parameters within Supplier contracts and resolve warranty issues
• Resolve any discrepancies resulting from Supplier rejection of invoice
• Responsible for collecting estimates or costs to accurately price customer repair quotes
• Expedite movement of parts between Suppliers, customers, and PDC
• Work with Trade Compliance team during Shipments to ensure adhering to local, state, country laws
• Facilitate product replacements from Suppliers
• Process all product shipped to DigiKey in error
• Process and hold all suspected counterfeit products
• Work with the Haz Review Team to catalogue hazardous material appropriately before disposal
• Scrap product per DigiKey policies and procedures
• Restore product to stock
• Verify Credit memos from Suppliers regarding Non-Conforming Returns match so A/P can process.
• Work directly with: External Suppliers F/A Techs PDC Techs Customer Returns Accounts Payable Supplier Return and Supplier Quality Coordinators Procurement Associates Invoicing Receiving Exceptions Customer Support Quality
• Performs other incidental and related duties as required and assigned

Skills

Number sense

Typing skills

Email etiquette

Multitasking

Team player

Time management

Communication

Organization

Attention to detail

Education

High School diploma or GED

Tools

WinDecs

Excel

Job description

DigiKey Electronics is seeking a Supplier Returns Associate to process nonconforming items and coordinate credits with internal teams and suppliers. This is an essential onsite role with a 7:30 A.M. – 4:00 P.M. schedule and a mandatory 1-year training commitment.

You will liaise with multiple departments and external suppliers to obtain RMAs, analyze failure reports, and ensure accurate credits and documented outcomes for customers. Strong organizational and communication skills are required.