Veterans Service Representative (Rating)

Veterans Benefits Administration

Nashville (TN)

Hybrid

USD 62,000 - 116,000

Full time

5 days ago

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Benefits offered by this job

Telework eligible

Job summary

Veterans Benefits Administration in the United States is seeking a Rating Veterans Service Representative (RVSR) to act as a decision-maker within the Veterans Service Center. This role involves processing claims for service connection and disability ratings, and coordinating with team members on rating decisions.

The RVSR position emphasizes determination of eligibility for various benefits, including compensation, pension, and related services, with potential case-related communications to

Qualifications

Transcript must be submitted with your application
Education or degrees recognized by the U.S. Department of Education may be used to qualify for Federal employment
If you are using foreign education, you must send a Certificate of Foreign Equivalency with your transcript
Official transcripts or an official statement from the institution may be required before start date

Responsibilities

Analyze claims to determine if diseases and injuries were incurred in or aggravated by military service for compensation
Determine need for examinations or re-examinations for Veterans and dependents
Apply VA's Rating Schedule and prepare rating decisions with reasons and basis for the decision
Communicate the decision to Veterans and their representatives/advocates as required

Job description

Hiring Agency: Veterans Benefits Administration
Department: Department of Veterans Affairs

The Rating Veterans Service Representative (RVSR) works as a member of one of the processing teams (e.g., IPC, Pre-Determination, Rating, Appeals, etc.) established in the Veterans Service Center (VSC) or Special Mission. The RVSR working in concert with members of his or her team or other teams, serves as a decision maker for claims involving rating decisions.

Key Responsibilities

This position is located in the Department of Veteran Affairs. The Rating Veterans Service Representative (RVSR) works as an employee in the Veterans Service Center (VSC). The Rating Veterans Service Representative (RVSR) works as a member of the Intake Processing Center or in special missions of the Veterans Service Center. They serve as a decision maker for claims involving rating decisions.

They determine service connection, percentage of disability, permanent and total disability, entitlement to compensation, pension, vocational training, medical and dental treatment, automobiles, or other conveyances, insurance, specially adapted housing, dependent education allowances, and other ancillary benefits.

Specifically, the RVSR will: Analyze claims to determine if diseases and injuries were incurred in or aggravated by the military service in the line of duty for purposes of compensation, hospital treatment, prosthetic appliances, and related employment and compensation benefits. Determine a need for examinations or re-examinations for observations of Veterans and their dependents and the character of such examinations.

Determine the permanent incapacity and/or the competency of Veterans and their dependents. Apply VA's Schedule for Rating Disabilities (Rating Schedule) and prepare rating decisions informing the Veterans Service Representative and/or claimant of the decision and reasons and basis for it. As dictated by the circumstances of the claims case, may directly communicate and interact with Veterans and their representatives/advocates.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. The grade progression for this position is GS-09/10/11/12.

Work Schedule: Full time, Monday through Friday Compressed/Flexible: Available Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position.

Position Description/PD#: Veterans Service Representative (Rating), 32104A, 22104A, 12104A, 02104A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required Bargaining Unit: Yes

Requirements & Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://www.ed.gov/about/initiatives/international-affairs/recognition-of-foreign-qualifications. Note: You may submit unofficial transcripts when applying.

However, if you are selected for the position, you will be required to provide an official transcript or a statement from the institution (e.g., from the registrar, dean, or other appropriate official) or equivalent documentation prior to the start date.

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application.

Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis.

If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement.

To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. (https://appsupport.usastaffing.gov/hc/en-us/sections/28980686389652-Reasonable-Accommodation-Information)

Which agency is hiring for this position?

This position is with Veterans Benefits Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $61722 – $116362/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What security clearance is required?

This position requires a Other security clearance.

What is the application deadline?

Applications close on 2026-10-01.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.