Supervisory Veterans Service Representative

Veterans Benefits Administration; Jackson (MS); On-site; USD 80,000 - 100,000; Full time

Job summary

Veterans Benefits Administration is seeking a Supervisory Veterans Service Representative to lead an assigned team within the Veterans Service Center, BEST, or Pension Management Center, delivering information, advice, and assistance on veteran benefits claims.

The role includes coordinating outreach and ensuring accurate processing, with emphasis on meeting performance indicators and resource management in a federal setting.

Qualifications

• One (1) year of specialized experience equivalent to GS-12 within the Federal Service.
• Specialized experience related to VA's Compensation and Pension Benefits Programs.
• Time-in-grade requirement: 52 weeks at the GS-12 level for a GS-13 position.
• SF-50 must show time-in-grade eligibility; if most recent SF-50 does not demonstrate this, provide an additional SF-50.
• Full-time employment is at least 35 hours per week; part-time work is prorated.
• This position is mostly sedentary.
• Review qualification standards at the U.S. Office of Personnel Management website.

Responsibilities

• Assist Coaches in daily responsibilities to ensure team functioning.
• Ensure the teams meet qualification and timeliness performance indicator goals.
• Manage cost-effective use of resources to achieve assigned outcomes.

Job description

The Supervisory Veterans Service Representative (Coach) leads an assigned team within the Veterans Service Center (VSC), BEST, or Pension Management Center. division through a staff of personnel responsible for providing information, advice, and assistance on all types of veteran benefits claims administered to veterans and their dependents and for providing outreach services to various stakeholders.

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review: Procedures for Requesting a Reasonable Accommodation for Online Assessments. (https://appsupport-usastaffing.opm.gov/hc/en-us/sections/45063131363475-Reasonable-Accommodation-Information)

To qualify for this position, applicants must meet all requirements by the closing date of this announcement: 09/28/2026.

TIME-IN-GRADE REQUIREMENT

• For a GS-13 position you must have served 52 weeks at the GS-12 level.

The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

MINIMUM QUALIFICATION REQUIREMENT

GS-13 Grade Level:

• Specialized Experience: You must have one (1) year of specialized experience equivalent to the GS-12 grade level in the Federal Service. Specialized experience is defined as performance of technical assignments affecting the entire field of VA's Compensation and Pension (C&P) Benefits Programs. These assignments could require interpretation of the full range of Federal, state, local laws and regulations, C&P laws and regulations, or include precedent opinions of the Court of Appeals for Veterans' Claims and authoritative opinions of the General Counsel. Examples of specialized experience would typically include:

1. Performing the duties of an Assistant Coach and assisting Coaches in their responsibilities on a daily basis.
2. Ensuring that the teams qualify, and timeliness of service meets performance indicator goals.
3. Responsible for the cost-effective use of resources to accomplish the teams assigned outcomes.

Volunteer Experience

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Full vs. Part-Time Employment:

Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.

Physical Requirements

This position is mostly sedentary.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/