Supervisory Veterans Service Represenative

Veterans Benefits Administration; Saint Petersburg (FL); On-site; USD 70,000 - 98,000; Full time

Job summary

The Veterans Benefits Administration seeks a qualified professional to ensure continuity of supervision when the Team Coach rotates, and to perform duties in the absence of the Coach. This position serves as assistant supervisor within a team in the Decision Review Operations Center.

Applicants must meet time-in-grade and specialized experience requirements, including interpretation of C&P laws and precedents. SF-50 submissions and proper documentation are required by the closing date.

Qualifications

• One year of Specialized Experience equivalent to GS-11.
• Experience interpreting C&P laws, regulations, and Court opinions.
• VA system experience (VSR Authorizer, RVSR, AQRS or DRO) preferred.

Responsibilities

• Provide continuity of supervision during rotation of the Team Coach.
• Serve as Team Coach in the absence of the Coach and share responsibilities.
• Assist supervisor across a team within the Decision Review Operations Center.

Skills

Quality assurance

Auditor functions

Adjudication

Claims processing

Job description

The incumbent provides the continuity of supervision during the rotation of the Team Coach, serving as the Team Coach performing the duties of that position in the absence of the Coach or sharing those responsibilities on a daily basis. This position is the assistant supervisor of one of the teams located within the Decision Review Operations Center.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement:10/05/2026.

TIME-IN-GRADE REQUIREMENT

Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements.

• For a GS-12 position you must have served 52 weeks at the GS-11.

The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Specialized Experience

One (1) year of Specialized Experience equivalent to at least the next lower grade level GS-11. Specialized Experience is defined as performance of technical assignments affecting the entire field of VA's compensation and pension (C&P) benefits programs. These assignments would have required interpretation of the full range of C&P laws and regulations, to include precedent opinions of the Court of Appeals for Veterans' Claims and authoritative opinions of the General Counsel. Experience may have been gained as a VSR Authorizer, RVSR, AQRS or DRO.

Examples of specialized experience would typically include, but are not limited to:

• Quality assurance or auditor functions related to claims processing and benefit determination
• Adjudication and authorization of compensation, pension, and claims
• Determination to reconsider claims appeal cases and preparation/presentation of such cases

There is no education substitution for the GS-12 level.

Volunteer Experience

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Full vs. Part-Time Employment

Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.

Physical Requirements

The work normally involves mental rather than physical exertion. The work is mostly sedentary.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.