Supervisory Veterans Service Representative (VSCM)

Veterans Benefits Administration

New York (NY)

Hybrid

USD 118,000 - 197,000

Full time

6 days ago

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Benefits offered by this job

Relocation expenses

Telework eligible

Job summary

The Supervisory Veterans Service Representative (Veterans Service Center Manager) at Veterans Benefits Administration oversees VA benefits processing and outreach, supervising a staff responsible for claims information and assistance to veterans and their dependents.

The role requires planning, directing division activities, staffing, policy development, and ensuring compliance; telework eligibility on a situational basis; standard schedule Mon-Fri; duty station in New York.

Qualifications

Experience required; substitution of education for experience is not permitted.
Leadership/management experience preferred.
Knowledge of VA benefits programs a plus.

Responsibilities

Plan, organize, coordinate, direct, and control the work of the division.
Direct staffing, placement, assignment, and training of division personnel.
Direct program activities for the delivery of VA benefit programs for veterans, their dependents, and beneficiaries.
Establish policies and procedures; provide technical guidance to Regional Office Director on Compensation and Pension programs.

Job description

Supervisory Veterans Service Representative (VSCM)

Hiring Agency: Veterans Benefits Administration
Department: Department of Veterans Affairs

The Supervisory Veterans Service Representative (Veterans Service Center Manager) manages the Veterans Service Center (VSC) operations through a staff of personnel responsible for claims processing, providing information, advice, and assistance on all types of VA benefits to Veterans and their dependents and for providing outreach services to stakeholders.

Key Responsibilities

The Supervisory Veterans Service Representative (Veterans Service Center Manager) responsibilities include, but are not limited to: Planning, organizing, coordinating, directing, and controlling the work of the division. Directs staffing, placement, assignment, and training of division personnel to manage division workflow/productivity. Directs program activities for the delivery of VA benefit programs for Veterans, their dependents, and beneficiaries.

Exercises final authority for the full range of division's personnel actions. Ensures proficient resource utilization and quality of work performed and services rendered; writes/establishes policies and procedures within division. Maintains the highest technical and professional authority to make final decisions in the types of claims considered most difficult or critical which commit the Federal Government to unusual liability.

Forecasts both short and long range workload of the division so adequate funds, staffing, space, equipment and supplies will be planned for, budgeted, and provided. Approves written responses to Congressional, White House, and other special inquiries concerning VA benefits. Serves as technical advisor to Regional Office Director for the administration of Compensation and Pension programs.

Establishes and maintains effective relationships with various civic and Veteran organizations. Ensures equal opportunities for all division employees and supports Equal Employment Opportunity (EEO) policy/goals. Work Schedule: Full-Time, Monday - Friday, 8:00am - 4:30pm Compressed/Flexible: Not available Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday.

Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position. Position Description/PD#: ; Supervisory Veterans Service Representative (VSCM)PD37978A Relocation/Recruitment Incentives: Relocation Expenses Only. Financial Disclosure Report: Required; This position requires completion of a Confidential Financial Disclosure Report (OGE-450) under 5 C.F.R.

§ 2634.904(a). OGE Form 450 is used to assist agencies and employees to avoid conflicts between duties and financial interest. The selectee must submit the form before entering on duty and annually thereafter. Bargaining Unit: No

Requirements & Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Which agency is hiring for this position?

This position is with Veterans Benefits Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $174347 – $197200/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What security clearance is required?

This position requires a Other security clearance.

What is the application deadline?

Applications close on 2026-10-02.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.