Supervisory Veterans Service Representative

Veterans Benefits Administration; Huntington (WV); On-site; USD 75,000 - 110,000; Full time

Job summary

The Veterans Benefits Administration seeks a Supervisory Veterans Service Representative (Assistant Coach) to lead an assigned team within the Veterans Service Center, BEST, or Pension Management Center division, delivering information, advice, and assistance on all Veterans benefits claims and outreach services.

The position requires meeting time-in-grade and specialized experience criteria for GS-12, including interpretation of C&P laws and regulations, and the ability to manage adjudication

Qualifications

• Specialized experience related to VA's compensation and pension benefits programs.
• Experience interpreting C&P laws and regulations, including court opinions.
• Time-in-grade requirements must be met by closing date.

Education

No education substitution for GS-12

Job description

The Supervisory Veterans Service Representative (Assistant Coach) assists in leading an assigned team within the Veterans Service Center (VSC), BEST, or Pension Management Center division through a staff of personnel responsible for providing information, advice, and assistance on all types of Veterans benefits claims administered to veterans and their dependents and for providing outreach services to various stakeholders.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement:09/01/2026.

TIME-IN-GRADE REQUIREMENT

As a current Federal, GS employee you must meet time-in-grade requirements by the closing date of this announcement.

• For a GS-12 position you must have served 52 weeks at the GS-11 level.

The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

MINIMUM QUALIFICATION REQUIREMENTS:

You may qualify based on your experience as described below.

GS-12 Grade Level:

Specialized Experience: You must have one year of specialized experience equivalent to the GS-11 level or higher. Specialized experience is defined as

as performance of technical assignments affecting the entire field of VA's compensation and pension (C&P) benefits programs. These assignments would have required interpretation of the full range of C&P laws and regulations, to include precedent opinions of the Court of Appeals for Veterans' Claims and authoritative opinions of the General Counsel. Experience may have been gained as a VSR Authorizer, RVSR, AQRS or DRO. Examples of specialized experience would typically include, but are not limited to:

• Quality assurance or auditor functions related to claims processing and benefit determination.
• Adjudication and authorization of compensation, pension, and claims.
• Determination to reconsider claims appeal cases and preparation/presentation of such cases

Education: There is no education substitution for the GS-12 grade level.

Volunteer Experience

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Full vs. Part-Time Employment

Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.

Physical Requirements

The work normally involves mental rather than physical exertion. The work is mostly sedentary; however, there may be some walking, standing, and carrying of light items.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.