Supervisory Veterans Service Representative (AVSCM)

Veterans Benefits Administration; Sioux Falls (SD); Hybrid; USD 106,000 - 138,000; Full time

Benefits offered by this job

Telework eligible

Full-time schedule

Job summary

The Veterans Benefits Administration is seeking a Supervisory Veterans Service Representative (AVSCM) to lead the Veterans Service Center division in Sioux Falls. You will supervise staff, organize operations, and direct program activities delivering VA benefits to veterans and their families.

You will oversee staffing, training, policy development, and final decisions on complex claims, while maintaining effective relationships with veteran organizations and ensuring service quality.

Responsibilities

• Plans, organizes, coordinates, directs, and controls the work of the division.
• Directs staffing, placement, assignment, and training of division personnel to manage division workflow/productivity.
• Directs program activities for the delivery of VA benefit programs for Veterans, their dependents, and beneficiaries.
• Exercises authority for the full-range of division's personnel actions.
• Establishes and maintains effective relationships with various civic and Veteran organizations.

Job description

Supervisory Veterans Service Representative (AVSCM)

• Hiring Agency: Veterans Benefits Administration
• Department: Department of Veterans Affairs

The Supervisory Veterans Service Representative, Assistant Veterans Service Center Manager (AVSCM) manages Veterans Service Center (VSC) division operations through a staff of personnel responsible for providing information, advice, and assistance on all types of VA benefits to veterans and their dependents and for providing outreach services to various consumer groups.

Key Responsibilities

Specific duties include: Plans, organizes, coordinates, directs, and controls the work of the division. Directs staffing, placement, assignment, and training of division personnel to manage division workflow/productivity. Directs program activities for the delivery of VA benefit programs for Veterans, their dependents, and beneficiaries. Exercises authority for the full-range of division's personnel actions.

Ensures proficient resource utilization and quality of work performed and services rendered; writes/establishes policies and procedures within division. Maintains the highest technical and professional authority to make final decisions in the types of claims considered most difficult or critical which commit the Federal Government to unusual liability.

Forecasts both short and long range workload of the division so adequate funds, staffing, space, equipment and supplies will be planned for, budgeted, and provided. Approves written responses to Congressional, White House, and other special inquiries concerning VA benefits. Serves as technical advisor to Regional Office Director for the administration of Compensation and Pension programs.

Establishes and maintains effective relationships with various civic and Veteran organizations. Ensures equal opportunities for all division employees and supports Equal Employment Opportunity (EEO) policy/goals. Reviews the most complex cases prior to final claims determination. Work Schedule: Full Time, Monday - Friday, 8:00 a.m. - 4:30 p.m. Compressed/Flexible: Available Telework: Yes - This position is eligible for situational (ad hoc) telework only.

The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position.

Position Description/PD#: Supervisory Veterans Service Representative (AVSCM); PD05055A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Required - Selectee will be required to complete a Confidential Financial Disclosure Report, OGE-450, under 5 CFR 2634.904(a) prior to entering on duty and annually thereafter.

Requirements & Education

There is no education substitution at this grade level.

Which agency is hiring for this position?

This position is with Veterans Benefits Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $106437 – $138370/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What security clearance is required?

This position requires a Other security clearance.

What is the application deadline?

Applications close on 2026-10-15.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.

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Source: USAJOBS.gov — U.S. Federal Government