Supervisory Medical Support Assistant

US-Department-of-Veterans-Affair; Indianapolis (IN); On-site; USD 52,000 - 78,000; Full time

Job summary

The VA has an opening at the Richard L Roudebush VA Medical Center in Indianapolis for a Supervisory Advanced Medical Support Assistant (MSA). The role includes leading MSA staff, coordinating patient support services, and ensuring efficient clinic operations in a fast-paced environment.

Qualified candidates will demonstrate supervisory experience, strong customer service, and the ability to manage staffing, training, and budgets in a healthcare setting, in line with GS-8 requirements and VA

Qualifications

• Advanced knowledge of managing or leading patient support staff in a clinic.
• Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader.
• Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care.
• Ability to provide briefings, orientations, staff development, and training in a patient support setting.
• Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs.

Responsibilities

• Supervise Advanced Medical Support Assistants and subordinate MSAs to oversee daily workload and staffing.
• Assign work, evaluate performance, and participate in staff development and scheduling decisions.
• Collaborate with multidisciplinary teams to ensure quality patient care and policy compliance.
• Provide briefings and training to staff, manage budgetary needs, and forecast resource requirements.

Skills

Staff leadership

Administrative supervision

Customer service

Training & development

Budget forecasting

Education

High school diploma or GED

Post-high school education

Job description

This position is located in the Health Administration Service (HAS) Primary Care, at the Richard L Roudebush VA Medical Center. The Supervisory MSA has full responsibility for supervising subordinate Advanced Medical Support Assistants within the service.

NOTE: You must include qualifying specialized experience in mm/yyyy to mm/yyyy format on your resume and indicate Full-Time or Part-Time (if Part-time, must include # of hours worked per week). AND, if you have held a Government position, that position's grade level MUST be listed on your resume.

Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• High school diploma or transcript (including homeschooling) OR,
• General Education Development (GED) certificate OR,
• Proficiency certificate issued by a State or Territorial Board or Department of Education OR,
• Post-high school education

Grade Determinations:

To qualify for the GS-8 grade level, you must have one year of experience equivalent to the GS-7 grade level leading or supervising MSAs or equivalent administrative patient support in a non-VA medical inpatient, outpatient, or interdisciplinary setting. Examples of creditable experience include but are not limited to: responsible for daily workload assessments, assigning work, and assuring proper staffing coverage; evaluating training records; and determining training needs of MSAs to provide support across interdisciplinary settings; ensuring accurate and timely scheduling of appointments; providing guidance to staff members, to include changes in policies and procedures; creating and maintaining employee work schedules; and acting as a liaison among Advanced MSA staff, patients, and other interdisciplinary staff to resolve day-to-day conflicts.

In addition, candidates must demonstrate, in their resume, all of the Knowledge, Skills & Abilities (KSAs) below:

• Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.

• Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements.

• Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations.

• Ability to provide briefings, orientations, staff development, and training in a patient support setting.
• Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Reference:

For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

The full performance level of this vacancy is GS-8.

Physical Requirements:

The work is mostly sedentary. It typically requires sitting with sustained periods of concentration. Therewill be some walking, standing, bending, and carrying of relatively light objects. The position may alsorequire stooping, reaching, lifting, pulling, and other moderate exertion or strain. Incumbent may occasionally have to walk some distance to a meeting.