Supervisory Medical Support Assistant

US-Department-of-Veterans-Affair; Wilmington (NC); On-site; USD 65,000 - 85,000; Full time

Job summary

US Department of Veterans Affairs in Wilmington, NC seeks a Supervisory Medical Support Assistant to oversee administrative operations and supervise MSAs, ensuring data support and patient services quality.

Responsibilities include directing staff, evaluating performance, coordinating training, and managing resources in a non-VA medical inpatient/outpatient context. Strong leadership and organizational skills required.

Qualifications

• Six months clerical/administrative experience or education equivalent
• English proficiency as per VA standards
• Grandfathering Provision may apply for current VHA employees

Responsibilities

• Plan and direct programs for MSAs and team leaders at medical centers or satellite clinics
• Assign work, evaluate performance, and participate in hiring and awards decisions
• Provide briefings, orientations, and staff development within a patient-support setting
• Manage fiscal matters and forecast resource and equipment needs, including budgets

Skills

Administrative experience

Customer service

English proficiency

Education

One year above high school

Job description

The Supervisory Medical Support Assistant position(s) serves in the Wilmington VAMC. The incumbent provides a high level of administrative and supervisory oversight of personnel & clinic administrative management and data support. Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Experience and Education:

(1) Experience - Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or
(2) Education - One year above high school; or
(3) Experience/Education - Equivalent combination of experience and education.

• English Language Proficiency: MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations

For Supervisory Medical Support Assistant, GS-8: One year of experience at or equivalent to the next lower grade level GS‑7 leading or supervising MSAs or equivalent administrative patient support staff in a non‑VA medical inpatient, outpatient, or interdisciplinary setting.

In addition to the Basic Requirements defined above, the incumbent must demonstrate the following KSAs:

• Ability to provide the full range of administrative and supervisory duties to at least on subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements.
• Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations.
• Ability to provide briefings, orientations, staff development, and training in a patient support setting.
• Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs.
• Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.

Assignment

Supervisory MSAs at this level plan and direct programs at medical centers and/or satellite outpatient clinics. They have full responsibility for supervising at least one subordinate MSA team leader, supervisor, or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting. Assignments at this level include, but are not limited to: evaluating the work of subordinate staff; resolving complex problems to ensure patient services are met; evaluating new products, equipment, and systems to make recommendations for improved operations; identifying educational or training needs; making final decisions on hiring selections; evaluating performance, and taking disciplinary action when necessary. The employee has administrative and professional responsibility for planning and directing the subordinate lead, supervisor, and MSA's activities. Responsible for extracting and analyzing data to provide reports to senior management in support of tracking measures. For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time.

Reference

For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

The full performance level of this vacancy is GS-8.

Physical Requirements

Work is primarily sedentary; however, the incumbent will have episodes of standing, twisting, bending, sitting, and carrying of supplies (up to 40 lbs.) in support of the clinical areas assigned.