Supervisory Medical Support Assistant

U.S. Department of Veterans Affairs; Portland (OR); Vor Ort; USD 52.000 - 70.000; Vollzeit

Zusammenfassung

VA Portland Health Care System in Portland, OR seeks a Supervisory Medical Support Assistant (MSA) to lead patient support staff in a clinic setting. The role includes supervising intake, indexing of health information, and coordinating with PC and Vista applications to ensure efficient operations.

The incumbent will apply advanced supervisory skills, contribute to staff development, and maintain high standards of patient service while working within VA policies and procedures.

Qualifikationen

• High school diploma or equivalent required.
• Proficiency in English as per 38 U.S.C. 7403.
• One year of creditable experience; KSAs as outlined for GS-08.

Aufgaben

• Plan and direct programs at medical centers and satellite outpatient clinics.
• Exercise full supervisory responsibilities over the health information intake and indexing duties.
• Interface with PC and Vista applications to manage administrative processes.
• Collaborate with teams to ensure quality and continuity of care.

Kenntnisse

Advanced knowledge of managing patient

Customer service and interpersonal

Ausbildung

High school diploma / GED

Tools

PC applications

Vista applications

Jobbeschreibung

The incumbent serves as a Supervisory Medical Support Assistant (MSA) in the Primary Care Division, at the VA Portland Health Care System. Supervisory MSA's plan and direct programs at medical centers and/or satellite outpatient clinics and have full supervisory responsibility of duties related to the receipt, intake, and indexing of health and administrative information. The incumbent will interface with personal computer (PC) applications as well as numerous Vista applications.

Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Experience. None.
• Education. High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.
• Licensure/Certification/Registration. None.
• Grandfathering Provision. Employees in VHA in this occupation, under a permanent, appropriate, and legal placement on the effective date of the qualification standard, are considered to have met all qualification requirements for the grade and/or assignment held, including positive education and registration/certification where applicable. For employees who do not meet all the basic or assignment-specific requirements in this standard but met the qualifications applicable to the position at the time they were appointed, the following provisions apply: (1) Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed on a temporary or permanent basis until they fully meet the basic requirements of the standard. (2) Employees retained in this occupation under this provision who subsequently leave the occupation lose protected status and must meet the full VA qualification standard requirements in effect at the time of re-entry to the occupation. NOTE: This provision is not intended to regularize appointments/ placements.
• Foreign Education. To be creditable, education completed outside the U.S. must be deemed at least equivalent to that gained in a conventional U.S. program by a private organization specializing in the interpretation of foreign educational credentials.
• Physical Requirements. See VA Directive and Handbook 5019, Employee Occupational Health Service for requirements.
• English Language Proficiency. Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f).

Grade Determinations:

In addition to the basic requirements for employment, candidates must meet the following grade-determining criteria for placement at grade levels specified. Supervisory Medical Support Assistant, GS-08.

• (1) Experience. One year of creditable experience equivalent to the next lower grade.
• (2) Knowledge, Skills, and Abilities (KSAs). In addition to the experience above, the candidate must demonstrate the following KSAs:
• (a) Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and 13 empowering the team to collaborate and resolve problems within a complex systems environment.
• (b) Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements.
• (c) Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations.
• (d) Ability to provide briefings, orientations, staff development, and training in a patient support setting.
• (e) Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs.

Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. The full performance level of this vacancy is GS-8. The actual grade at which an applicant may be selected for this vacancy is in the range of GS-8 to ???????GS-8.