SUPERVISORY MEDICAL SUPPORT ASSISTANT

U.S. Department of Veterans Affairs; Oklahoma City (OK); On-site; USD 50,000 - 60,000; Full time

Job summary

The U.S. Department of Veterans Affairs is seeking a Supervisory Medical Support Assistant for the Oklahoma City VA Healthcare System. This role involves overseeing administrative functions in inpatient treatment areas, requiring strong leadership and customer service skills. Candidates must be U.S. citizens and demonstrate proficiency in English, along with relevant clerical experience or education.

Qualifications

• Six months of clerical or administrative work experience.
• Proficient in spoken and written English.

Responsibilities

• Plans and directs administrative support for inpatient treatment areas.
• Manages fiscal matters and identifies budget requirements.

Skills

Customer Service

Communication

Leadership

Education

One year above high school

Job description

The Ward Administration (Inpatient) Supervisory Medical Support Assistant (SMSA) plans, directs, and controls administrative and clerical support functions related to inpatient treatment areas. This role administers a program requiring high performance and leadership qualities. Assignments significantly impact the overall mission of the Health Care System.

Position: GS-8 Supervisory Medical Support Assistant (Inpatient) for Oklahoma City VA Healthcare System, located at Oklahoma City VA Medical Center.

Requirements

Qualifications

Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens, in accordance with VA Policy.
• Experience and Education: (1) Experience - Six months of clerical, office, customer service, or other administrative work indicating the ability to acquire the necessary knowledge and skills; or (2) Education - One year above high school; or (3) Combination of experience and education.
• English Language Proficiency: MSAs must be proficient in spoken and written English, as per VA Handbook 5005, part II, chapter 3, section A, paragraph 3j.

May qualify under the Grandfathering Provision if current VHA employees meet the criteria.

Grade Determinations

For GS-8:

• One year of experience at or equivalent to GS-7.
• Demonstrated ability to perform administrative and supervisory duties, including work assignment, performance evaluations, staff selection, and recommending awards or advancements.
• Ability to collaborate, communicate effectively, and demonstrate customer service skills with internal and external customers to ensure quality and compliance.
• Experience in providing briefings, orientations, staff development, and training in a patient support setting.
• Ability to manage fiscal matters, forecast resource needs, and identify budget requirements.
• Advanced knowledge of managing or leading patient support staff in a clinic, including decision-making and team empowerment within complex systems.

References: For additional information, refer to VA Handbook 5005, Part II, Appendix G45, GS-0679, dated August 1, 2019, available at the local Human Resources Office.

Physical Requirements

The work is predominantly clerical, performed mainly in an office setting with typical distractions. The position requires the ability to perform duties physically, including walking, sitting, standing, reaching, bending, and light lifting (under 15 lbs.) of materials such as books, papers, and binders.