Remote Medical Support Assistant (Medical Receptionist)

Ansible Government Solutions, LLC; Durham (NC); Remote; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking organization as a Remote Medical Support Assistant, where you'll play a vital role in facilitating patient care. This position involves managing appointments, providing reception support, and handling medical documentation in a dynamic environment. Ideal candidates will possess strong communication skills and a background in customer service or clerical work. With a commitment to supporting veterans and their families, this role offers a fulfilling opportunity to make a difference while working remotely. If you're ready to contribute to a meaningful mission and thrive in a collaborative setting, this is the perfect role for you.

Qualifications

• Must be a U.S. citizen with clear communication skills.
• Experience in clerical or administrative roles is required.

Responsibilities

• Schedule and manage patient appointments and consults.
• Provide reception support and manage insurance documentation.
• Assist with transportation arrangements for eligible patients.

Skills

Communication Skills

Customer Service

Clerical Skills

Medical Terminology

Typing Speed (40-50 wpm)

Education

High School Diploma

One Year of Education Above High School

Tools

Electronic Medical Record (EMR)

Spreadsheet Software

Word Processing Software

Job description

Overview

Ansible Government Solutions, LLC (Ansible) is currently recruiting Remote Medical Support Assistants (MSA) to support the Durham VA Medical Center located at 508 Fulton St. Durham, NC 27705. Working hours are Mon-Fri, 8:00am-4:30pm. Weekend coverage may be required on a rotational basis. Competitive packages are available for qualified candidates.

Ansible Government Solutions, LLC (Ansible) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing Federal customers with solutions in many arenas. Our customers face wide-ranging challenges in the fields of national security, health care, and information technology. To address these challenges, we employ intelligent and committed staff who take care of our customers’ success as if it is their own.

Responsibilities

1. Schedule, cancel, and re-schedule patient appointments and/or consults; enter no-show information; prepare for clinic visits; and monitor appointments and consults.
2. Provide general reception support in the Release of Information (ROI) offices at various medical centers.
3. Scan insurance cards, protect secure information, and complete all insurance buffer (ICB) encounters required by ICB.
4. Scanning of records and documents into an Electronic Medical Record (EMR) to support HIM functions at medical centers.
5. Make outgoing and receive incoming phone calls.
6. Review requests for reimbursement of travel costs and reconcile claims/vouchers for payments using electronic systems.
7. Review ambulance claims for eligibility and payment.
8. Assist in arranging transportation for eligible patients and work with clinical teams to request appropriate mode of transportation.

Qualifications

1. Citizen of the United States of America.
2. Ability to speak clearly, hear and write English.
3. Utilize computer programs appropriately, usually involving spreadsheets, word processing, etc.; log in; type 40-50 wpm with minimum errors.
4. Heavy phone and computer usage, often simultaneously.
5. Familiarity with medical terminology, hospital terminology and/or clinics.
6. Technically proficient in the skills necessary to fulfill the government's requirements; will be provided training by the SFVAHS on appointment management, VA policy and procedures.
7. Have the following experience or education (or combination of both) to meet minimum qualifications for employment:
   1. Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the knowledge and skills needed to perform the duties of the position. Applicants can substitute one year of education above high school to qualify.
   2. One year of education above high school or one to two years of related job experience.
   3. Experience/Education combination: Equivalent combination of experience and education qualify for an entry level position for which both education and experience are acceptable.
8. Ability to pass a required level of security clearance (NACI-level background check).
9. No sponsorship available.

All candidates must be able to:

1. Sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift.
2. Lift up to 50 lbs from floor to waist.
3. Lift up to 20 lbs.
4. Carry up to 40 lbs a reasonable distance.
5. Push/pull with 30 lbs of force.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.