Medical Support Assistant - El Reno - IHS

MCSG Technologies; El Reno (OK); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated Medical Support Assistant to join their team. This role involves providing essential support services at the El Reno Indian Health Center, ensuring patients receive the care they need. Responsibilities include verifying patient eligibility, coordinating education about the PRC program, and assisting with medical billing inquiries. The ideal candidate will possess strong communication skills and a commitment to patient care. Join a forward-thinking organization where your contributions will make a meaningful impact on community health.

Qualifications

• Strong communication skills to assist patients effectively.
• Ability to coordinate patient care and manage inquiries.

Responsibilities

• Verify patient eligibility for medical referrals and coordinate education.
• Assist with processing authorizations and scheduling appointments.

Skills

Patient Coordination

Medical Billing Interpretation

Patient Education

Communication Skills

Education

High School Diploma

Job description

Job Details

Job Location IHS El Reno - El Reno, OK Position Type Full Time

Job Shift Day Job Category Health Care

Description

JOB SUMMARY: Provide Medical Support Assistant services for the PRC Department at the El Reno Indian Health Center.

PRIMARY DUTIES:

• Verify patient eligibility for routine Medical Referrals and emergency call-ins by reviewing patient registration documentation regarding eligibility and available resources.
• Coordinate and provide patient education about the PRC program and eligibility requirements.
• Interpret medical bills and explain benefits received from patients and providers.
• Assist in processing authorizations and communicate with the Fiscal Intermediary, Blue Cross Blue Shield of New Mexico, regarding payment authorizations.
• Collect accurate health insurance information from patients to ensure IHS is the payer of last resort.
• Schedule patient appointments for PRC-referred care and follow up to ensure seamless care coordination.
• Assist with patient inquiries in person and via phone, ensuring timely and customer-friendly responses.
• Inform patients about service priorities based on Clinton Indian Hospital IHS PRC program policies.
• Answer department phone calls, respond to voicemails, and relay information for patient care coordination.
• Perform other duties as assigned.

EDUCATION/CERTIFICATION:

• Background check required.

SECURITY CLEARANCE:

• Public Trust