Medical Support Assistant (Medical Receptionist)

Customer Value Partners, Inc.; Salida (CO); Remote; USD 10,000 - 60,000; Full time

Job summary

An innovative healthcare firm is seeking dedicated Medical Support Assistants to join their remote team. This role involves scheduling patient appointments, providing reception support, and managing insurance documentation. Ideal candidates will possess strong customer service skills, proficiency in computer programs, and familiarity with medical terminology. Join a company committed to transforming healthcare and providing equal opportunities for all employees. If you are looking to make a difference in the healthcare sector and thrive in a supportive environment, this position is perfect for you.

Qualifications

• Must pass security clearance and be a US Citizen.
• 6 months of customer service experience required.

Responsibilities

• Schedule and manage patient appointments for the telehealth clinic.
• Provide reception support and handle insurance documentation.

Skills

Customer Service

Typing (50 wpm)

Computer Proficiency

Medical Terminology

Education

High School Diploma or GED

Tools

Electronic Medical Record (EMR)

Spreadsheets

Word Processing Software

Job description

Overview

CVP is recruiting remote Medical Support Assistants (MSA) to support the Salida Telehealth Clinic located in Salida, CO. Clinic hours are Monday – Friday, 7:00 am – 6:00 pm; the MSA will work an 8-hour shift within these business hours. Schedules will be determined by the clinic and may rotate as needed. Position Pays:

• With Benefits $20.36/hr
• Without Benefits $25.29/hr

Location: 920 Salida Drive, Salida, CO 81201

*Remote opportunity, Must reside within 50 miles of Clinic

Responsibilities

• Schedule, cancel, and re-schedule patient appointments and/or consults; enter no-show information; prepare for clinic visits; and monitor appointments and consults.
• Provide general reception support in the Release of Information (ROI) offices at various medical centers.
• Scan insurance cards, protect secure information, and complete all insurance buffer (ICB) encounters required by ICB.
• Scanning of records and documents into an Electronic Medical Record (EMR) to support HIM functions at medical centers.
• Make outgoing and receive incoming phone calls.
• Review requests for reimbursement of travel costs and reconcile claims/vouchers for payments using electronic systems.
• Review ambulance claims for eligibility and payment.
• Assist in arranging transportation for eligible patients and work with clinical teams to request appropriate mode of transportation.

Qualifications

• Ability to pass a required level of security clearance (US Citizenship Required).
• Utilize computer programs appropriately, usually involving spreadsheets, word processing, etc.
• Ability to type 50 wpm with minimum errors (Typing test required).
• High School education or GED equivalent.
• Familiarity with medical terminology, hospital terminology and/or clinics.
• Technically proficient in the skills necessary to fulfill the government's requirements; will be provided training by the SFVAHS on appointment management, VA policy and procedures.
• Minimum six (6) months of customer service experience.

All candidates must be able to:

• Sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift.
• Lift up to 50 lbs from floor to waist.
• Lift up to 20 lbs.
• Carry up to 40 lbs a reasonable distance.
• Push/pull with 30 lbs of force.

About CVP

CVP is an award-winning healthcare and next-gen technology and consulting services firm solving critical problems for healthcare, national security, and public sector clients. We help organizations achieve lasting transformation. CVP is an Equal Opportunity Employer dedicated to actively recruiting individuals and providing advancement opportunities based on merit and legitimate job qualifications. We ensure that all associates receive equal opportunities based on their personal qualifications and job requirements. CVP strictly prohibits any form of discrimination or harassment. At CVP, we cultivate a work environment that encourages fairness, teamwork, and respect among all associated. We are committed to maintaining a workplace where everyone can grow both personally and professionally.