Supervisory Medical Support Assistant

US-Department-of-Veterans-Affair; Columbus (OH); On-site; USD 60,000 - 75,000; Full time

Job summary

The U.S. Department of Veterans Affairs' Chalmers P. Wylie VA Ambulatory Care Center in Columbus, OH seeks a Supervisory Medical Support Assistant (MSA) for Optometry to oversee clinic processes and interaction with multiple clinics.

The role requires knowledge of workload data and adherence to VA policies for operational activities. Preferred candidates will show supervisory experience, proficiency with EHR systems, and the ability to manage staff, schedules, and budgets while ensuring

Qualifications

• Experience leading patient support staff in a clinic setting is preferred.
• Proficiency with Federal EHR systems and Microsoft tools is desirable.
• Ability to manage budgets and forecast resource needs.

Responsibilities

• Lead and supervise patient support staff in a clinic environment.
• Assign work, evaluate performance, and support staff development.
• Coordinate access to care across interdisciplinary teams in the facility.

Skills

Clinic leadership

Staff management

Customer service

Briefings & training

Budget forecasting

Education

High school diploma / GED / State proficiency cert

Tools

Federal EHR systems

Microsoft applications

Outpatient scheduling

Enrollment & eligibility

Job description

This position is located at the Chalmers P. Wylie VA Ambulatory Care Center. The incumbent serves as a Supervisory Medical Support Assistant (MSA) for Optometry. Incumbent must possess knowledge of clinic processes and services to function in and interact with various clinics throughout the facility. The employee must have knowledge of and ability to apply policies and procedures associated with operational activities that affect workload data. Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Experience: None.
• Education: High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State of territorial-level Board of Department of Education
• Licensure/Certification/Registration. None.
• English Language Proficiency: Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f).

Grade Determinations

In addition to the basic requirements for employment listed above, the following experience criteria must be met when determining the grade of candidates:

Supervisory Medical Support Assistant, GS-08.

• Experience. One year of creditable experience equivalent to the next lower grade.
• Knowledge, Skills, and Abilities (KSAs). In addition to the experience above, the candidate must demonstrate the following KSAs
  • Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.
  • Ability to provide the full range of administrative and supervisory duties in a patient support setting, which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements.
  • Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations.
  • Ability to provide briefings, orientations, staff development, and training related to administrative functions in a patient support setting.
  • Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs.

Preferred Experience:

Supervisory experience leading Medical Support Assistants in a patient support or clinical setting, including assigning work, evaluating performance, resolving issues, and supporting hiring and staff development. Demonstrated proficiency with Federal EHR systems, Microsoft applications, outpatient scheduling, enrollment and eligibility is highly desirable. Experience coordinating access to care across interdisciplinary teams and multiple communication modalities, while ensuring compliance with VA policies and quality improvement practices is preferred. Strong customer service, communication, problem-solving, training, resource management, and decision-making skills are essential.

Reference:

For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

Physical Requirements:

The work is mostly sedentary. It typically requires sitting with sustained periods of concentration. There will be some walking, standing, bending, and carrying of relatively light objects. The position may also require stooping, reaching, lifting, pulling, and other moderate exertion or strain. Incumbent may occasionally have to walk some distance to a meeting.