Supervisory Medical Support Assistant

U.S. Department of Veterans Affairs; Columbus (OH); On-site; USD 54,000 - 76,000; Full time

Job summary

The U.S. Department of Veterans Affairs is seeking a Supervisory Medical Support Assistant (MSA) for the Optometry service at the Chalmers P. Wylie VA Ambulatory Care Center in Columbus, OH.

The incumbent will oversee clinic processes, coordinate with multiple clinics, and ensure workload data is accurate and compliant with VA procedures. The role requires supervisory experience, excellent customer service, and the ability to lead staff in a complex, multidisciplinary environment.

Qualifications

• One year of creditable experience equivalent to the next lower grade.
• Knowledge of clinic processes and ability to apply policies and procedures affecting workload data.
• Advanced knowledge of managing or leading patient support staff in a clinic.

Responsibilities

• Total responsibility for supervising subordinate Medical Support Assistants within the service.
• Evaluate the work of subordinate staff.
• Resolve complex problems to ensure patient services are met.
• Demonstrates courtesy and professionalism as frontline contact with patients and staff.
• Meets and communicates with individuals from varying backgrounds and healthcare team members.
• Operates computerized programs and office automation equipment; sets up and maintains record systems.
• Uses databases to make appointments in a clinical setting.
• Completes mandatory annual assignments through the TMS and other required training.

Skills

Customer service

Communication skills

Problem-solving

Team leadership

Clerical experience

Education

High school diploma

GED or state certificate

Tools

Microsoft Office

Job description

Summary

This position is located at the Chalmers P. Wylie VA Ambulatory Care Center. The incumbent serves as a Supervisory Medical Support Assistant (MSA) for Optometry. Incumbent must possess knowledge of clinic processes and services to function in and interact with various clinics throughout the facility. The employee must have knowledge of and ability to apply policies and procedures associated with operational activities that affect workload data.

Summary

This position is located at the Chalmers P. Wylie VA Ambulatory Care Center. The incumbent serves as a Supervisory Medical Support Assistant (MSA) for Optometry. Incumbent must possess knowledge of clinic processes and services to function in and interact with various clinics throughout the facility. The employee must have knowledge of and ability to apply policies and procedures associated with operational activities that affect workload data.

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy


• Experience: None


• Education: High school diploma - General Education Development equivalency certificate - or proficiency certificate from a State of territorial-level Board of Department of Education Licensure/Certification/Registration


• None


• English Language Proficiency: Candidates must be proficient in spoken and written English in accordance with 38 U.S.C.


• 7403(f)


• May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria)


• Grade Determinations: In addition to the basic requirements for employment listed above - the following experience criteria must be met when determining the grade of candidates: Supervisory Medical Support Assistant - GS-08


• Experience


• One year of creditable experience equivalent to the next lower grade


• Knowledge - Skills - and Abilities (KSAs)


• In addition to the experience above - the candidate must demonstrate the following KSAs Advanced knowledge of managing or leading patient support staff in a clinic


• This includes independently utilizing reference sources - decision making - and empowering the team to collaborate and resolve problems within a complex systems environment


• Ability to provide the full range of administrative and supervisory duties in a patient support setting - which includes assignment of work - performance evaluations - selection of staff - and recommendation of awards and/or advancements


• Ability to collaborate - communicate - and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations


• Ability to provide briefings - orientations - staff development - and training related to administrative functions in a patient support setting


• Ability to manage fiscal matters - forecast resource and equipment needs - and identify budget needs


• Preferred Experience: Supervisory experience leading Medical Support Assistants in a patient support or clinical setting - including assigning work - evaluating performance - resolving issues - and supporting hiring and staff development


• Demonstrated proficiency with Federal EHR systems - Microsoft applications - outpatient scheduling - enrollment and eligibility is highly desirable


• Experience coordinating access to care across interdisciplinary teams and multiple communication modalities - while ensuring compliance with VA policies and quality improvement practices is preferred


• Strong customer service - communication - problem-solving - training - resource management - and decision-making skills are essential


• Reference: For more information on this qualification standard - please visit https://www.va.gov/ohrm/QualificationStandards/


• The full performance level of this vacancy is GS-8. Physical Requirements: The work is mostly sedentary


• It typically requires sitting with sustained periods of concentration


• There will be some walking - standing - bending - and carrying of relatively light objects


• The position may also require stooping - reaching - lifting - pulling - and other moderate exertion or strain


• Incumbent may occasionally have to walk some distance to a meeting.

Duties

• Total Rewards of a Allied Health Professional Duties include but are not limited to: Full responsibility for supervising subordinate advanced medical support assistant within the service


• Assignments at this level include but are not limited to evaluating the work of subordinate staff


• Resolving complex problems to ensure patient services are met


• Demonstrates courtesy and professionalism as frontline contact with patients and staff - the supervisory MSA sets the tone for perception concerning quality of healthcare services at the VA


• Meets - communicates - and interacts demonstrates ability to meet - communicate - and interact with individuals from varying backgrounds and with other healthcare team members in order to complete job assignments


• Operates computerized programs demonstrates ability to use various types of office automation equipment and software - to include ability to set up - organize - and maintain record systems


• Utilizes such programs and databases to make appointments in a clinical setting


• Employee education complies with employee education requirements by completing mandatory annual assignments through the TMS and complies with any other training or education requirements as determined by the supervisor


• Work Schedule: Monday- Friday - 8:00am-4:30pm Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance):Not Authorized Pay: Competitive salary and regular salary increases Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave - 13 days of sick leave - 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual - based on prior [work experience] or military service experience


• Parental Leave: After 12 months of employment - up to 12 weeks of paid parental leave in connection with the birth - adoption - or foster care placement of a child


• Child Care Subsidy: After 60 days of employment - full time employees with a total family income below $144 -000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66


• Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)


• Telework: Ad-Hoc Virtual: This is not a virtual position


• Functional Statement #: 91467-A Permanent Change of Station (PCS): Not Authorized