Supervisor, Training & Development (Documentation Specialist)

Navy Federal Credit Union; Vienna (VA); On-site; USD 90,000 - 130,000; Full time

Job summary

Navy Federal Credit Union is seeking a Learning and Development leader to plan, design, and supervise learner‑centric curricula aligned with the credit union’s strategic goals. The role emphasizes delivering diverse training programs, evaluating learning outcomes, and guiding teams to optimize branch and division learning initiatives.

The position requires expertise in instructional design, needs analysis, and cross‑functional project leadership, with a focus on scalable, impactful training

Qualifications

• Advanced understanding of instructional theories, educational psychology, and training tools.
• Proven ability to design and evaluate multifaceted training programs.
• Experience leading professional staff and coordinating cross‑functional teams.

Responsibilities

• Initiate and develop plans for innovative training designs to improve effectiveness.
• Plan, develop, and deliver training programs using diverse methods (classroom, e‑learning, on‑the‑job).
• Supervise needs assessments and evaluate instructor performance for improvements.
• Collaborate with internal communications to enhance employee messaging.
• Lead cross‑department project teams to enhance training products/services.
• Provide guidance on planning and managing programs and systems for learning solutions.
• Mentor and develop team members; address conflicts and provide feedback.
• Identify operational gaps and implement changes to improve performance.

Skills

L&D planning

Instructional design

Project management

Team leadership

Communication

Training needs analysis

Job description

Overview

To assist in planning, organizing, and supervising the day-to-day operational activities to achieve branch and division training and development objectives. Direct the development and implementation of a learner centric curriculum and associated resources to support Navy Federal's strategic goals and mission. Initiate process/procedural recommendations and lead moderately complex projects to improve overall branch efficiency. Act as Assistant Manager/Manager in the incumbent's absence.

Overview

To assist in planning, organizing, and supervising the day-to-day operational activities to achieve branch and division training and development objectives. Direct the development and implementation of a learner centric curriculum and associated resources to support Navy Federal's strategic goals and mission. Initiate process/procedural recommendations and lead moderately complex projects to improve overall branch efficiency. Act as Assistant Manager/Manager in the incumbent's absence.

Responsibilities

• Initiate, evaluate and develop plans for innovative designs that enhance and/or modify communications regarding appropriate training techniques, technologies and programs to enhance effectiveness
• Plan, develop, and provide training and development programs for business units, using knowledge of effective methods (e.g., classroom training, demonstrations, on the job training, meetings, conferences, e-learning, workshops, and other job aids, etc.)
• Supervise needs assessments to support organizational learning needs; evaluate instructor performance, the effectiveness of training programs and provide recommendations for improvement to management
• Work closely with internal communication partners to explore and initiate more effective methods of communicating with our employees
• Identify, recommend, implement and adjust training techniques, technologies, programs, etc., to enhance and maximize the training experience for employees
• Oversee and provide guidance regarding the planning and management of programs and systems to deliver exceptional learning solutions to employees
• Develop new concepts, strategies, and innovative approaches to design innovative learning solutions
• Lead and participate in cross-departmental project teams to enhance and develop training products/services and plan/implement change management solutions
• May serve as primary point of contact for project management and other related issues
• Provide support to aid in the development of instructional courses tailored to meet desired learning outcomes
• Conduct and coordinate ongoing technical training, and personal development classes for direct reports as well as for executive leadership
• Identify and resolve operational and performance gaps and obstacles; recommend and implement changes and improvements
• Provide analysis and recommendations to influence decisions by team members, department leadership, and business partners
• Compile, research and analyze trends in support of projects and initiatives including computer-based training, to modify and improve existing programs
• Partner with other business units and vendors to improve procedures, resolve problems, and implement initiatives, present conclusions and recommendations to management
• Monitor assigned projects to ensure that goals and objectives are completed according to schedule; collaborate with project teams to ensure business needs are met
• Ensure effective management of projects from inception through implementation and in accordance with customer expectations, timelines and budget constraints
• Supervise, mentor, and develop team; ensure team has the resources to be successful in their roles; provide support and feedback, and develop solutions when appropriate
• Create an effective method of minimizing conflict and dealing with it when it takes place; and be a good listener and mediator
• Perform other duties as assigned

Qualifications

• Working knowledge of principles and processes for measuring and evaluating program and individual effectiveness and developing alternative corrective actions
• Working knowledge of instructional theories, educational psychology, educational theory, tools and resources
• Significant experience in designing and executing multifaceted training campaigns
• Significant experience managing presentation and publication production projects
• Significant experience in online publishing and project tracking tools and programs
• Experience in implementing strategic initiatives at the tactical level
• Experience in supervising and/or leading professional employees
• Experience in evaluating the effectiveness of courses, learning products and delivery methods
• Experience demonstrating thought-leadership, initiative-taking, decision-making and creativity solving business problems
• Experience in leading large projects/initiatives and managing multiple priorities simultaneously which have business risk and impact
• Significant experience in time management and organizational skills
• Advanced skill in assessing organizational training needs and researching topics for course development
• Advanced skill to successfully influence, lead and /or guide others towards goals
• Effective skill presenting findings, conclusions, alternatives and information clearly and concisely
• Effective skill in results-oriented leadership in a challenging environment