Instructional Designer I (eLearning)
Navy Federal Credit Union
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Job summary
Navy Federal Credit Union seeks an instructional designer to plan and manage learning projects across the organization. You will develop courses, sequence content, and create curricula to meet learner outcomes while collaborating with teams to implement training strategies and refresh materials throughout their lifecycle.
The role requires designing instructional content for various formats, evaluating program effectiveness, and influencing stakeholders to achieve performance goals.
Qualifications
- Ability to adapt to fluctuating work-flow.
- Ability to compile, organize and present information clearly and concisely.
- Experience evaluating the effectiveness of courses and learning products.
- Experience researching/writing course content and developing courses and related materials.
- Advanced knowledge of instructional theories and educational psychology.
- Working knowledge of instructional design.
- Ability to influence, lead, and guide others toward goals.
- Strong skills in database and presentation software.
- Excellent organizational, planning and time management skills.
- Strong research, analytical, and problem solving abilities.
- Ability to translate processes into easily understood terms.
- Experience collaborating with internal and external contacts.
- Excellent written and verbal communication skills.
- Experience building strategic and execution-focused plans.
Responsibilities
- Advise and assist trainers on course evaluation results
- Collaborate with others to plan and design courses and curricula; ensure accuracy of content and test multimedia elements
- Conduct needs assessment on request from business unit management to provide customized training or individual guidance to improve and develop performance
- Create and edit new LMS learning activities; set up required training assignments in LMS; create custom LMS reports
- Create dynamic instructional materials using current technologies including references and support tools
- Develop and test course content, training games, graphic designs and other technology driven products
- Develop classroom, online and/or independent learning content that transfers knowledge effectively
- Develop instructional strategies and courses for a business unit and/or cross‑company products and skills
- Evaluate the effectiveness of courses, learning products and delivery methods to ensure learning objectives are achieved
- Involved in instructional design project teams with multiple deliverables and significant risk
- Select effective instructional approaches blending instructor-led and/or self-directed techniques
- Select or establish a design and development model; analyze learning needs to set objectives
- Train internal team members on effective use of materials including ILT and VILT
- Validate and integrate feedback, assessments and evaluations into content
- Conduct presentations for executive leadership
- Perform other duties as assigned
Skills
Education
Job description
To plan and manage instructional design projects and initiatives within the business unit and/or across the organization. Develop instructional courses tailored to meet the desired learning outcomes and needs of Navy Federal and the learners. Collaborate to implement strategies for educating and training employees to achieve higher levels of performance. Utilize a variety of techniques to define and sequence instructional content and strategies. Create curricula by quickly and efficiently learning/processing large volumes of information and by conducting research on subject matter. Remain supportive of business unit/organizational training needs and refresh the training and materials as needed throughout its lifecycle. Work under minimal supervision.
To plan and manage instructional design projects and initiatives within the business unit and/or across the organization. Develop instructional courses tailored to meet the desired learning outcomes and needs of Navy Federal and the learners. Collaborate to implement strategies for educating and training employees to achieve higher levels of performance. Utilize a variety of techniques to define and sequence instructional content and strategies. Create curricula by quickly and efficiently learning/processing large volumes of information and by conducting research on subject matter. Remain supportive of business unit/organizational training needs and refresh the training and materials as needed throughout its lifecycle. Work under minimal supervision.
- Advise and assist trainers on course evaluation results
- Collaborate with others to plan and design courses and curricula; ensure accuracy of content and test multimedia elements
- Conduct needs assessment on request from business unit management to provide customized training or individual guidance to improve and develop performance
- Create and edit new LMS learning activities; set up required training assignments in LMS; create custom LMS reports
- Create dynamic instructional and training materials using current technologies including references and support tools that reinforce training, increase efficiency and help produce error‑free work
- Develop and test course content, training games, graphic designs and other technology driven products
- Develop classroom, on‑line and/or independent learning program content that transfers knowledge effectively and brings about desired behavior change
- Develop instructional strategies and courses for a business unit and/or cross‑company products and skills
- Evaluate the effectiveness of courses, learning products and delivery methods to ensure that the desired learning objectives and goals are achieved
- Involved in instructional design project teams with multiple deliverables, significant risk and complexity
- Select most effective instructional approach including a blend of instructor‑led and/or self‑directed techniques
- Select, modify, or establish a design and development model appropriate for a given project; analyze learning needs to assist in establishing learning objectives
- Train internal team members on effective use of classroom materials including ILT and VILT and environments
- Validate and integrate feedback, assessments and course evaluations into current and new training course content and/or delivery vehicle
- Conduct presentations for various groups including executive leadership
- Perform other duties as assigned
- Ability to adapt to fluctuating work‑flow
- Ability to compile, organize and present information clearly and concisely
- Experience in evaluating the effectiveness of courses and learning products and delivery methods
- Experience in researching/writing course content and/or developing courses, demonstrations, graphic designs and other technology driven products
- Advanced knowledge of instructional theories, educational psychology, educational theory, tools and resources
- Working knowledge of instructional design to develop courses for products, processes and/or skills
- Advanced skill to successfully influence, lead and/or guide others towards goals
- Effective database and presentation software skills
- Effective organizational, planning and time management skills
- Effective research, analytical, and problem solving skills
- Effective skill capturing and translating processes and requirements into easily understood terms
- Effective skill collaborating with various external and internal technical and/or functional contacts
- Effective skill communicating with all levels within an organization
- Effective skill in assessing organizational training needs and researching topics for course development
- Effective skill in building strategic and execution‑focused plans and alliances with partner leadership
- Effective skill interacting tactfully and effectively in difficult situations
- Effective verbal and written communication skills
- Effective word processing and spreadsheet software skills
- Bachelor's Degree in Education, business, communication, behavioral sciences, training development or related field or the equivalent combination of training, education, and experience
- Experience in multi‑media training
- Working knowledge of Navy Federal products, services, programs, policies and procedures
- Monday - Friday, 8:00AM - 4:30PM
- 5510 Heritage Oaks Drive, Pensacola, FL 32526
- 141 Security Drive, Winchester, VA 22602
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion.
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From Fortune Magazine. © 2026 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. Fortune Magazine, Fortune Media (USA) Corporation, and its affiliates are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.
All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.
Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
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