Training Instructor I / MLO (Processing)

Navy Federal Credit Union; Winchester (VA); On-site; USD 50,000 - 80,000; Full time

Job summary

Navy Federal Credit Union is seeking a Training Specialist to design, develop, and deliver instructional programs for multiple business units. You will collaborate with Instructional Designers, test learning activities, and facilitate sessions to drive performance improvements.

Responsibilities include needs assessment, content development, and leveraging NFLC to track participation and outcomes. Occasional travel and after-hours support may be required to meet business needs.

Qualifications

• Experience designing and delivering training programs for adult learners.
• Ability to assess training needs and develop targeted learning solutions.
• Capacity to facilitate classroom and virtual sessions effectively.
• Strong communication, organizational and time-management skills.

Responsibilities

• Collaborate with instructional designers to plan courses and curricula.
• Conduct needs assessments and tailor training for business units.
• Create reference tools and guides to support training.
• Develop and enhance training content to meet objectives.
• Facilitate ILT and VILT sessions to maximize engagement.

Skills

Course design

Needs assessment

Facilitation

Adult learning

Presentation software

Education

Bachelor's Degree in Education or related field

Tools

Microsoft Office

NFLC platforms

Job description

Overview

To implement and facilitate training programs for assigned areas of company. Collaborate with the Instructional Designers and test the development of learning activities, training materials, facilitator guides, lesson plans, and class schedules. Conduct training sessions, monitor effectiveness and recommend program modifications. Investigate operational processes and procedures to determine feasible and effective training solutions. Identify and assess organizational issues and training/development needs. Present findings and recommendations to management. May be required to travel and work evenings and/or weekends. Provide support to branch to meet the business need. Participate in basic/routine tasks of narrow scope requiring basic research/review. If selected for Mortgage-MLO, incumbent will be required, prior to the assumption of employment duties, to register with the Nationwide Mortgage Licensing System and Registry; includes fingerprinting and background checks. For most business units with member-facing roles, may be called on to work alongside trainees during periods of high volume and therefore must maintain SME knowledge/expertise.

Responsibilities

• Collaborate with others to plan and design courses and curricula; ensure accuracy of content and test multimedia elements
• Conduct needs assessment on request from business unit management to provide customized training or individual guidance to improve and develop performance
• Create reference and support tools that reinforce training
• Develop and enhance training content and technique to ensure that learning objectives meet training requirements
• Facilitate classroom interactions to ensure optimum engagement levels from participants
• Identify and recommend new and novel training approaches and modalities
• Implement most effective instructional approach via virtual instructional led training (VILT) or instructional led training (ILT)
• Leverage Navy Federal Learning Center (NFLC) to communicate programs; register participants; track attendance, participation, assessments; and monitor class workshops/simulations/eLearning offerings
• Liaison between product owners and operations to maintain a consistent focus for a variety of initiatives using diverse communication methods
• Manage preparation of training materials, resources and course content from conception through production stages
• Plan, coordinate, manage & deliver (technical, soft skill, skill builder and/or member service) training programs; may also include ad hoc training
• Respond to and resolve training related issues and inquiries
• Track, measure, evaluate, analyze and provide feedback on the effectiveness of training programs and/or trainee performance to ensure learning objectives are achieved
• Train employees on the concepts, products, policies, procedures and equipment used in the position
• Conduct research and analysis of requirements and processes
• Identify and develop recommendations for business process improvement
• Measure, develop, mentor and counsel trainees
• Serve as subject matter expert regarding business functions, systems, policies and/or procedures
• Set performance standards and expectations
• Perform other duties as assigned

Qualifications

• Ability to adapt to fluctuating work-flow
• Ability to compile, organize and present information clearly and concisely
• Exposure to classroom instruction and/or facilitation for individuals or groups
• Exposure to working and participating in cross-functional, multi-dimensional teams and projects
• Incumbent will be required, prior to the assumption of employment duties, to register with the Nationwide Mortgage Licensing System and Registry; includes fingerprinting and background checks
• Licensing System and Registry; includes fingerprinting and background checks
• Basic skill to successfully influence, lead and/or guide others towards goals
• Effective database and presentation software skills
• Effective organizational, planning and time management skills
• Effective research, analytical, and problem solving skills
• Effective skill capturing and translating processes and requirements into easily understood term
• Effective skill collaborating with various external and internal technical and/or functional contacts
• Effective skill communicating with all levels within an organization
• Effective skill interacting tactfully and effectively in difficult situations
• Effective skill speaking and/or presenting in front of groups in a professional setting
• Effective verbal and written communication skills
• Effective word processing and spreadsheet software skills

Desired Qualifications

• Familiarity with Navy Federal products, services, programs, policies and procedures
• Familiarity with Navy Federal's functions, philosophy, operations and organizational objectives
• Familiarity with banking/financial industry standards and practices
• Basic skill in assessing organizational training needs and researching topics for course development
• Bachelor's Degree in Education, business, communication, behavioral sciences, training development or related field or the equivalent combination of training, education, and experience

Additional Information

Hours:

• Monday - Friday, 8:00AM - 4:30PM CT

Locations:

• 5510 Heritage Oaks Drive, Pensacola, FL 32526
• 141 Security Drive, Winchester, VA 22602

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion.*

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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [e-mail] or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.