Instructional Designer I (eLearning)

Navy Federal Credit Union; Winchester (VA); On-site; USD 70,000 - 100,000; Full time

Job summary

Navy Federal Credit Union is seeking an Instructional Designer to plan and manage instructional design projects, develop courses, and tailor curricula to learner needs.

The role involves collaborating to implement training strategies across the organization, researching topics, and creating LMS activities and multimedia content to drive performance improvements. This position requires building scalable learning solutions and assessing impact.

Qualifications

• Must adapt to fluctuating workflow and manage multiple projects
• Ability to compile, organize and present information clearly and concisely
• Experience evaluating course effectiveness and learning products
• Experience researching/writing course content and developing courses and materials
• Advanced knowledge of instructional theories and educational psychology
• Working knowledge of instructional design for products, processes and skills
• Strong influencing and leadership abilities
• Excellent database and presentation software skills
• Strong organizational, planning and time management skills
• Excellent communication skills across all levels of an organization
• Experience assessing training needs and researching topics for course development
• Ability to build strategic plans and collaborate with partner leadership
• Ability to handle difficult situations tactfully and effectively
• Strong verbal and written communication skills
• Proficiency with word processing and spreadsheet software

Responsibilities

• Advise and assist trainers on course evaluation results
• Collaborate with others to plan and design courses and curricula; ensure content accuracy and test multimedia elements
• Conduct needs assessment to provide customized training to improve performance
• Create and edit LMS learning activities; set up training assignments and create LMS reports
• Develop dynamic instructional materials using current technologies and reference tools
• Develop and test course content, training games, graphics, and other technology-driven products
• Create classroom, online, and independent learning content that transfers knowledge effectively
• Develop instructional strategies and courses for business units and cross-company products
• Evaluate effectiveness of courses and delivery methods to achieve learning objectives
• Participate in instructional design project teams with complex deliverables
• Select effective instructional approaches including a blend of ILT and self-directed methods
• Establish design and development models; analyze learning needs and objectives
• Train internal teams on effective use of classroom materials including ILT and VILT environments
• Integrate feedback, assessments, and course evaluations into current and new content
• Deliver presentations to executive leadership
• Perform other duties as assigned

Skills

Adaptability

Clear information presentation

Course content development

Problem solving

Communication with all levels

Researching/writing course content

Education

Bachelor's Degree in Education, business, communication, behavioral sciences, training development or related field

Tools

LMS

Graphic design software

Job description

Overview

To plan and manage instructional design projects and initiatives within the business unit and/or across the organization. Develop instructional courses tailored to meet the desired learning outcomes and needs of Navy Federal and the learners. Collaborate to implement strategies for educating and training employees to achieve higher levels of performance. Utilize a variety of techniques to define and sequence instructional content and strategies. Create curricula by quickly and efficiently learning/processing large volumes of information and by conducting research on subject matter. Remain supportive of business unit/organizational training needs and refresh the training and materials as needed throughout its lifecycle. Work under minimal supervision.

Responsibilities

• Advise and assist trainers on course evaluation results
• Collaborate with others to plan and design courses and curricula; ensure accuracy of content and test multimedia elements
• Conduct needs assessment on request from business unit management to provide customized training or individual guidance to improve and develop performance
• Create and edit new LMS learning activities; set up required training assignments in LMS; create custom LMS reports
• Create dynamic instructional and training materials using current technologies including references and support tools that reinforce training, increase efficiency and help produce error-free work
• Develop and test course content, training games, graphic designs and other technology driven products
• Develop classroom, on-line and/or independent learning program content that transfers knowledge effectively and brings about desired behavior change
• Develop instructional strategies and courses for a business unit and/or cross-company products and skills
• Evaluate the effectiveness of courses, learning products and delivery methods to ensure that the desired learning objectives and goals are achieved
• Involved in instructional design project teams with multiple deliverables, significant risk and complexity
• Select most effective instructional approach including a blend of instructor-led and/or self-directed techniques
• Select, modify, or establish a design and development model appropriate for a given project; analyze learning needs to assist in establishing learning objectives
• Train internal team members on effective use of classroom materials including ILT and VILT and environments
• Validate and integrate feedback, assessments and course evaluations into current and new training course content and/or delivery vehicle
• Conduct presentations for various groups including executive leadership
• Perform other duties as assigned

Qualifications

• Ability to adapt to fluctuating work-flow
• Ability to compile, organize and present information clearly and concisely
• Experience in evaluating the effectiveness of courses and learning products and delivery methods
• Experience in researching/writing course content and/or developing courses, demonstrations, graphic designs and other technology driven products
• Advanced knowledge of instructional theories, educational psychology, educational theory, tools and resources
• Working knowledge of instructional design to develop courses for products, processes and/or skills
• Advanced skill to successfully influence, lead and/or guide others towards goals
• Effective database and presentation software skills
• Effective organizational, planning and time management skills
• Effective research, analytical, and problem solving skills
• Effective skill capturing and translating processes and requirements into easily understood terms
• Effective skill collaborating with various external and internal technical and/or functional contacts
• Effective skill communicating with all levels within an organization
• Effective skill in assessing organizational training needs and researching topics for course development
• Effective skill in building strategic and execution-focused plans and alliances with partner leadership
• Effective skill interacting tactfully and effectively in difficult situations
• Effective verbal and written communication skills
• Effective word processing and spreadsheet software skills
• Bachelor's Degree in Education, business, communication, behavioral sciences, training development or related field or the equivalent combination of training, education, and experience

Desired Qualifications

• Experience in multi-media training
• Working knowledge of Navy Federal products, services, programs, policies and procedures

Hours:

• Monday - Friday, 8:00AM - 4:30PM

Locations:

• 5510 Heritage Oaks Drive, Pensacola, FL 32526
• 141 Security Drive, Winchester, VA 22602

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion.* FORTUNE 100 Best Companies to Work For 2026* Yello and WayUp Top 100 Internship Programs 2025* Computerworld Best Places to Work in IT 2026* Most Loved Workplace - America's Top Most Loved Workplaces 2025* 2025 PEOPLE Companies That Care* Newsweek Most Trustworthy Companies in America 2026* Military Times 2025 Best for Vets Employers* Forbes 2026 America's Best Large Employers* Forbes 2025 America's Best Employers for New Grads* Forbes 2025 America's Best Employers for Tech Workers* 2025 RippleMatch Campus Forward Award Winner for Overall Excellence* Military.com Top Military Spouse Employers 2025* 2026 Handshake Early Talent Award* Newsweek America's Greatest Workplaces for Culture, Belonging and Community 2026From Fortune Magazine. 2026 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. Fortune Magazine, Fortune Media (USA) Corporation, and its affiliates are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity:

All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations:

If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [e-mail] or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.