Supervisor, Training & Development – Documentation Specialist

Jobtailor; Town of Florida (NY); On-site; USD 85,000 - 120,000; Full time

Job summary

Navy Federal Credit Union is seeking a seasoned Training Program Manager to plan, develop, and deliver comprehensive learning solutions spanning classroom, e-learning, and on-the-job training across business units.

You will mentor teams, lead cross-departmental projects, assess needs, and measure program effectiveness while aligning with Bank Secrecy Act policies and organizational goals. Monday–Friday, 8:00 AM–4:30 PM.

Qualifications

• Bachelor's degree in a related field, or equivalent combination of education, training and experience
• Must adhere to Navy Federal policies and procedures and regulations pertaining to the Bank Secrecy Act
• Monday–Friday, 8:00 AM–4:30 PM

Responsibilities

• Plan, develop, and deliver training programs across business units
• Supervise needs assessments and evaluate training effectiveness
• Lead cross-departmental project teams and implement learning solutions
• Coordinate technical training and personal development classes
• Identify and resolve performance gaps and implement improvements
• Monitor projects to meet schedule, budget, and expectations

Skills

Training Program Development

Project Management

Instructional Design

Performance Evaluation

Leadership and Mentoring

Change Management

Education

Bachelor's degree in related field

Tools

Microsoft Access

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Collaboration Tools

Job description

• Plan, develop, and provide training and development programs for business units using classroom training, demonstrations, on-the-job training, meetings, conferences, e-learning, workshops, and job aids
• Supervise needs assessments, evaluate instructor performance and training-program effectiveness, and recommend improvements to management
• Develop innovative training communications, techniques, technologies, programs, concepts, strategies, and learning solutions
• Work with internal communications partners to improve employee communications
• Oversee programs and systems that deliver learning solutions to employees
• Lead cross-departmental project teams and implement training products, services, and change-management solutions
• Support development of instructional courses tailored to desired learning outcomes
• Conduct and coordinate technical training and personal-development classes for direct reports and executive leadership
• Identify and resolve operational and performance gaps; recommend and implement changes and improvements
• Provide analysis and recommendations to team members, department leadership, and business partners
• Research and analyze trends supporting projects and computer-based training initiatives to improve existing programs
• Partner with business units and vendors to improve procedures, resolve problems, and implement initiatives
• Monitor projects and ensure goals and objectives are completed on schedule and within customer expectations, timelines, and budget constraints
• Supervise, mentor, and develop the team; provide resources, support, feedback, and solutions
• Act as Assistant Manager/Manager in the incumbent's absence
• Perform other duties as assigned

Requirements

• Working knowledge of principles and processes for measuring and evaluating program and individual effectiveness and developing alternative corrective actions
• Working knowledge of instructional theories, educational psychology, educational theory, tools and resources
• Significant experience in designing and executing multifaceted training campaigns
• Significant experience managing presentation and publication production projects
• Significant experience in online publishing and project tracking tools and programs
• Experience implementing strategic initiatives at the tactical level
• Experience supervising and/or leading professional employees
• Experience evaluating the effectiveness of courses, learning products and delivery methods
• Experience demonstrating thought-leadership, initiative-taking, decision-making and creativity solving business problems
• Experience leading large projects/initiatives and managing multiple priorities simultaneously with business risk and impact
• Significant experience in time management and organizational skills
• Advanced skill in assessing organizational training needs and researching topics for course development
• Advanced skill to successfully influence, lead and/or guide others towards goals
• Effective skill presenting findings, conclusions, alternatives and information clearly and concisely
• Effective skill in results-oriented leadership in a challenging environment
• Advanced skill in systems analysis and design techniques
• Advanced skill interacting with staff, management, vendors and members diplomatically and tactfully
• Advanced problem-solving, collaboration, critical-thinking, team-building, and presentation skills
• Advanced verbal, interpersonal, and written communication skills
• Advanced database, word-processing, spreadsheet, presentation-software, and collaboration-tool skills, including Microsoft Access, Excel, Word, and PowerPoint
• Bachelor's degree in a related field, or equivalent combination of education, training and experience
• Must adhere to Navy Federal policies and procedures and regulations pertaining to the Bank Secrecy Act
• Monday–Friday, 8:00 AM–4:30 PM

Core Competencies

Demonstrates advanced skills in designing and executing training programs, evaluating their effectiveness, and leading cross-departmental initiatives. Proficient in utilizing various instructional theories and tools to enhance employee learning and development.

Highest-signal resume keywords

• Training Program Development
• Project Management
• Instructional Design
• Performance Evaluation
• Leadership and Mentoring

Hard Skills

• Training Needs Assessment
• Instructional Theories
• Online Publishing
• Systems Analysis
• Database Management
• Project Tracking Tools
• Presentation Skills
• Organizational Skills
• Time Management
• Creative Problem-Solving

Soft Skills

• Interpersonal Communication
• Team-Building
• Critical Thinking
• Results-Oriented Leadership
• Diplomatic Interaction

Industry Keywords

• Bank Secrecy Act
• Training and Development
• Change Management
• Employee Communications
• Learning Solutions

Tools & Technologies

• Microsoft Access
• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint
• Collaboration Tools