Supervisor, Tour Director

Princess Cruises and Holland America Line; Anchorage (AK); On-site; USD 28,000 - 46,000; Full time

Benefits offered by this job

Free cruise after first season

Referral program

Lifetime experience

Rewards & incentives

Community service

Employee activities

Professional growth

Job summary

Princess Cruises and Holland America Line is seeking a Supervisor, Tour Director to support Escorted Tour Operations in Alaska. The role focuses on real-time problem solving, staff support, and ensuring smooth tour operations and guest experiences in a fast-paced environment.

Responsibilities include supervising Tour Directors, coordinating with Guest Services Operations, and preparing tour start documents.

Qualifications

• Minimum one year of customer service experience.
• Excellent communication and time management skills.
• Ability to obtain a valid passport and entry to Canada as required.
• Must be able to work in the United States and cross into Canada as needed.

Responsibilities

• Perform all administrative tasks within the designated location.
• Oversee Tour Directors and maintain a professional supervisor relationship.
• Relay tour information or deviations to Guest Services Operations.
• Coordinate with other Supervisors and the Escorted Tour Operations Manager.
• Prepare documents for Tour Directors to start a tour.
• Brief and debrief Tour Directors with complete paperwork.
• Assist Tour Directors with special guest requests including luggage and flights.
• Evaluate Tour Directors’ performance during and after the season.
• Handle special assignments as required.

Tools

MS Word

MS Excel

MS Outlook

MS Access

Job description

Supervisor, Tour Director

Department: ETO

Employment Type: Seasonal - Full Time

Location: Escorted Tour Operations

Description

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.

Behind every unforgettable tour is a Tour Director — and behind every great Tour Director is a supportive, resourceful Supervisor. In this role, you’re the go-to problem solver, communicator, and motivator, ensuring our Tour Directors feel empowered and equipped every step of the way. No two days are the same as you provide real-time support, foster engagement, and keep operations running smoothly. With a passion for people and a knack for logistics, you help turn challenges into triumphs and trips into lifelong memories.

RESPONSIBILITIES

• Perform all administrative responsibilities within designated location.
• Oversee Tour Directors, maintaining a professional supervisor relationship with all company employees.
• Relay important tour information or deviations from staff to appropriate Guest Services Operations.
• Work in a team relationship with the other Escorted Tour Operations Supervisors and Escorted Tour Operations Manager to insure good communication and a smooth running operation.
• Responsible for preparing all documents needed for the Tour Directors to start a tour.
• Brief and debrief Tour Directors, providing and collecting all relevant tour documentation, ensuring that all paperwork is complete and accurate.
• Responsible for assisting Tour Directors with special guest requests or needs (luggage, flights, medical situations).
• Assist in evaluating the performance of the Tour Director throughout the season and at the end of the season meetings.
• Handle special assignments as required

REQUIREMENTS

• Familiarity with Microsoft Word, Excel, Outlook and Access.
• Customer service skills and a minimum of one years' experience in a customer service position.
• Excellent communication skills, including phone, email, and in-person experience. Excellent organization and time management skills.
• Able to obtain a valid passport.
• Applicants MUST be able to gain entrance into Canada for this position and should be fully aware of the requirements for entry prior to accepting employment offers.
• Applicants hired into positions that cross into Canada will be subject to background checks by the Canadian government.
• Must pass a pre-employment background check.
• Minimum age of 18 years is required to reside in company housing, where available.
• Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).

KNOWLEDGE, SKILLS, & ABILITIES

• Ability to organize and prioritize work, maintain attention to time constraints, while working in a team or group environment.
• Ability to work in a fast-paced environment with multiple tasks and external influences.
• Ability to work independently with minimal supervision while achieving daily goals.
• Ability to support and comply with company policies, procedures and guidelines including support and comply with company health and safety standards.
• Ability to stand/walk/work on feet for minimum of 8 hours per day.

Benefits

• Travel - FREE CRUISE AFTER YOUR FIRST SEASON!
• Reward for Referral Program
• Experience – Of a lifetime!
• Rewards & Incentives
• Community Service
• Employee Activities
• Professional Growth

HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.