Supervisor, Retail Store

Princess Cruises and Holland America Line; Alaska; On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Free cruise after first season

Referral rewards

Employee travel perks

Professional development

Job summary

Princess Cruises and Holland America Line is seeking a Supervisor, Retail Store for Denali Princess Wilderness Lodge. This seasonal full-time role leads a Gift Shop team, drives sales, and ensures exceptional guest experiences in a cruise-line hospitality setting.

The position requires physical stamina, ability to work in a fast-paced environment, and compliance with health and safety standards. Housing may be provided in Alaska, with background check and US work eligibility.

Qualifications

• Must pass a pre-employment background check.
• Minimum age of 18 years to reside in company housing where available.
• Must be eligible to work in the United States; sponsorship of employment visas is not available at this time.

Responsibilities

• Motivate the sales team and engage guests.
• Oversee opening and closing of retail venues with cash and credit card transactions and accountability.
• Generate maximum sales while providing excellent customer service and a positive work environment.
• Communicate and coordinate with multiple departments in a friendly and professional manner.
• Maintain records, reports, logs, and files per company policies and guidelines.
• Contribute to display and presentation of products including stocking and replenishing merchandise.
• Keep work areas organized, clean, and sanitized.

Skills

Physical strength

Organization

Prioritization

Fast-paced environment

Independence

Health & safety compliance

Stand/Walk 8 hours

Job description

Supervisor, Retail Store

Department: Gift Shop

Employment Type: Seasonal - Full Time

Location: Denali Princess Wilderness Lodge

Description

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.

Having fond memories of vacations with loved ones is an important part of travel. Whether it’s celebrating a birthday, anniversary, or “just because”, vacationers want to take home souvenirs that bring them back to an amazing experience or location. Or perhaps they are bringing a part of their experience home to share with others. Our retail locations help make this possible. The Supervisor, Retail Store is a key component in motivating the retail staff to find that “just right” souvenir for each guest and make those connections and memories.

RESPONSIBILITIES

• Assist in motivating the sales team and engaging guests.
• Overseeing opening and closing of retail venues including proper cash and credit card transactions and accountability.
• Generating maximum sales while providing excellent customer service and work environment.
• Communicates and coordinates with multiple departments in a friendly and professional manner.
• Maintain records, reports, logs, and files in accordance with company policies, procedures, and guidelines.
• Contributes to the overall display and presentation of the products in the store including stocking, and replenishing merchandise.
• Keep work areas organized, clean, and sanitized.

REQUIREMENTS

• Must pass a pre-employment background check.
• Minimum age of 18 years is required to reside in company housing, where available.
• Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).

KNOWLEDGE, SKILLS, & ABILITIES

• Must be able to lift 50 lbs./23kg.
• Ability to organize and prioritize work, and maintain attention to time constraints, while working in a team or group environment.
• Ability to work in a fast-paced environment with multiple tasks and external influences.
• Ability to work independently with minimal supervision while achieving daily goals.
• Ability to support and comply with company policies, procedures, and guidelines including support and comply with company health and safety standards.
• Ability to stand/walk/work on feet for a minimum of 8 hours per day.

Benefits

• Travel - FREE CRUISE AFTER YOUR FIRST SEASON!
• Reward for Referral Program
• Experience – Of a lifetime!
• Rewards & Incentives
• Community Service
• Employee Activities
• Professional Growth

HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.