Supervisor Surveillance- Reno, NV

Caesars Entertainment; Reno (NV); On-site; USD 65,000 - 90,000; Full time

Job summary

Caesars Entertainment in Reno, NV seeks a Surveillance Supervisor responsible for all camera surveillance across gaming and non-gaming areas and for supervising surveillance staff. You will lead the department in the absence of the Director, ensure timely alerts, and uphold Title 31 and internal policies.

Essential duties include directing observers, reporting observations to departments, and enforcing confidentiality, compliance, and safe operations, while embodying our values and DEI culture.

Qualifications

• Knowledge of casino games and ability to identify cheating techniques.
• Basic supervisory skills with employees.
• Understand departmental standards and mission of surveillance.
• Maintain confidentiality of sensitive information.
• Read, write and communicate in English.
• Good judgment and decision-making for irregular activity.
• Knowledge of gaming operations and ability to identify cheating methods.
• Basic knowledge of video equipment.

Responsibilities

• Supervise and direct the surveillance department operations in the absence of the Director.
• Provide guidance, structure and discipline for observers across shifts.
• Observe and report on all areas under surveillance to ensure regulatory compliance.
• Video and monitor casino games, count rooms, food/beverage, retail and cage.
• Communicate observations to other departments and stakeholders.
• Model core values and deliver family-style service and DEI culture.
• Perform other job-related duties as assigned.

Skills

Surveillance supervision

Casino games knowledge

Regulatory compliance

Team leadership

Communication skills

Job description

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission

“Create the Extraordinary\"

Our Vision

“We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”

Our Values

“Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

Responsible for all camera surveillance within the property to include gaming and non-gaming areas and supervise Surveillance staff.

How You Will Create the Extraordinary

Supervise and direct the operations of the surveillance department in the absence of the Director of Surveillance

Ensure that proper notifications and advisements are made when non-specific situations and/or conditions are met by the operation of the room

Make well thought out decisions regarding the operation of the surveillance room and activities that occur in or involve the surveillance department

Provide guidance as well as structure and discipline for surveillance observers that are working in the department, regardless of shift

Observe and report on all areas under surveillance to ensure compliance with Title 31 regulations, gaming control board regulations and in-house policies and procedures

Video and observe the various casino games, count rooms, food and beverage areas, retail areas and casino cage

Communicate with various other departments and reporting what was observed

Exemplify our core values, family style service, our mission and vision

Exemplify our DEI (diversity, equity, inclusion) culture

Perform other job-related duties as assigned

What You Will Need

Knowledge of the various casino games and the ability to identify advantage play and/or cheating techniques being applied to them

Basic supervisory skills regarding interactions with employees

Knowledge of the departmental standards, goals and mission of the surveillance department

Understand and comply with all company and departmental rules, regulations, policies and procedures

Ability to maintain confidentiality of sensitive information and materials

Ability to read, write and communicate verbally in English

Ability to use good judgment and decision-making skills regarding irregular or suspicious activities

Knowledgeable in all aspects of gaming operations and regulations (casino, cage and slot operations, casino games) and ability to identify methods of cheating

Must have basic knowledge of video equipment

Ability to interface with all departments under surveillance, outside law enforcement agencies and surveillance information networks

Ability to perform basic addition, subtraction, multiplication, division and percentage math

• Ability to maintain confidentiality of sensitive information


• Excellent organizational skills required


• Skill in preparing and maintaining records, letter writing, and data entry with computer keyboard


• Ability to interpret, adapt, and apply guidelines and procedures


• Good working knowledge of computer software to include MS Word, Excel

ADDITIONAL REQUIREMENTS

Mobility is required

Must be able to sit and stand at the console to operate cameras

Must have the ability to communicate by telephone and radio

Must have the ability to bend over and reach from the floor level to 7 feet in order to perform daily tape changes

Able to lift up to ten (10) pounds on a regular basis

Normal hearing and vision range are required

Work in an environment of 8ft. by 8 ft.

Employee access is thirty (30) inches and access passageway is twenty-four (24) inches

Areas that employees need to access are as small as fourteen (14) inches

Work is performed in areas that may be unusually hot, cold, noisy, smoky or dimly lit

GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS:

Employee is required to meet and deliver our core values, service standards, and family style service.

PERFORMANCE REQUIREMENTS

Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.