Supervisor, Slot Operations

Hard Rock Hotel & Casino Ottawa; Tampa (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Seminole Gaming on the Tampa, FL casino floor seeks a Slot Supervisor to support Slot Department management across all operations. You will oversee slot floor staff, ensure guest service, and uphold gaming regulations.

This role requires a high school diploma or GED and at least six months of supervisory experience in slot operations. You will coach staff, coordinate shift staffing, and promote a safe, guest-focused environment on a busy casino floor.

Qualifications

• Requires high school diploma or GED.
• Six months of supervisory or dual-rate experience in slot operations.
• Ability to lead a fast-paced team in a gaming environment.
• Ability to maintain confidentiality of information.
• Knowledge of a wide range of Slot Machines, Video Poker and Keno.
• Proficiency with PC-based software.
• Willing to work varied shifts.

Responsibilities

• Supervises slot machines operation and staff during shifts.
• Organizes shift staffing, assignments and break schedules.
• Ensures guest service and satisfaction in the assigned area.
• Coaches and counsels staff; assists in training.
• Responds to guest requests, service lights and management instructions.
• Monitors payouts and coordinates with maintenance for repairs.
• Promotes positive guest experience and interdepartmental cooperation.
• Maintains a safe, clean, hazard-free work environment.
• Observes for honest play and protects casino integrity.
• Adheres to policies and gaming regulations.

Skills

Leadership

Guest service

Communication

Tact & diplomacy

Confidentiality

Flexible hours

Education

High school diploma or GED

Tools

PC software

Job description

Our team members are the key to our company’s success, and their health and well‑being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work‑life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

The Slot Supervisor is responsible for assisting Slot Department management in all phases of Slot Operations.

Essential duties include, but are not limited to:

• Supervises the operation of slot machines and performance of slot floor staff during assigned shift in compliance with Slot Department Policy & Procedures, ensuring guest service is provided to Slot players within assigned area
• Organizes the assigned shift and area including, daily employee assignments, employee break schedules and staffing levels. Assist in assigning slot floor staff to ensure staff levels appropriate to business need
• Responsible for ensuring maximum guest service and satisfaction through the organization and supervision of assigned area according to policies and procedures and gaming regulations
• Performs coaching and personnel counseling as assigned by Shift Manager. Assists in training and evaluating of subordinate employees in a fair and equitable manner
• Ensures assigned slot floor staff responds to guest service requests, machine service lights, radio service calls or management service instruction
• Verifies slot pay outs. Strives to meet revenue goals by ensuring all slot machines are in working order. Notifies slot maintenance of repair
• Promotes positive guest service for an excellent gaming experience serving as an ambassador to the property and working closely with other departments to resolve guest inquiries
• Promotes positive employee relations at all times
• Keeps Slot Shift Manager informed of all pertinent business information, staff issues/concerns and any irregularities in play
• Continually observes players and machines for honest play. Safeguard against theft and ensures the security and integrity of all casino property
• Promotes all departmental and property‑wide promotions
• Maintains a clean, safe hazard‑free work environment within the area of responsibility
• Maintains communication and cooperation with other shifts and departments
• All other job related duties assigned by shift manager and/or director

Qualifications:

• High school diploma or GED is required
• Six months of progressive supervisory or dual‑rate experience in slot operations is essential to this position
• An equivalent combination of prior slot experience and closely related supervisory experience may provide a qualified background
• Must possess the ability to act in a leadership capacity within a fast‑paced and goal‑oriented environment
• Requires tact and diplomacy in dealing with the public and staff, as well as the ability to maintain strict confidentiality of classified information
• Requires knowledge of a wide range of Slot Machines, Video Poker and Keno
• Must be competent with various PC based software programs and possess excellent business sense and high professional ethics
• Must be able to work various shifts and flexible hours

Work Environment:

• Duties and responsibilities are typically performed on the Casino Floor in a fast‑paced, guest‑smoking environment, with constant exposure to general public and excessive noise.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell.
• The employee must frequently lift and/or move up to 30 pounds.
• Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.

Native American Preference Policy:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Employment Process:

Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen

Disclaimer

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.