Dual Rate Pit/Shift Manager - Table Games Operations

Hard Rock Hotel & Casino Ottawa; Los Angeles (CA); On-site; USD 70,000 - 110,000; Full time

Job summary

Seminole Classic Casino seeks a seasoned Pit Manager to lead table games operations on a shift, ensuring compliance, customer satisfaction, and high productivity. You will supervise staff, monitor game integrity, and manage player disputes while upholding Seminole Gaming’s standards of service.

You will coordinate with directors, review performance, and implement process improvements in a fast-paced casino environment, driving revenue and guest enjoyment.

Qualifications

• Seven years table games experience with a minimum of five years at floor supervisor level or above.
• Must have experience with high action gaming.
• Must have dealing & supervisory experience of all games and be knowledgeable of all casino games rules, procedures and regulations.
• Ability to read and understand all Seminole Tribe of Florida policies and procedures and ability to complete standard Seminole Tribe of Florida forms and reports are required.

Responsibilities

• Reviews game spread and staffing levels and recommends changes to the Director Table Games and Director Casino Administration.
• Ensures compliance with all Seminole Gaming’s Compliance and Regulations.
• Responsible for the distribution and administering of performance appraisals, commendations, constructive letters and discipline to all reporting levels of table games department employees.
• Reviews the internal security of all table games and maintains surveillance of all activities that could affect the efficiency, effectiveness, as well as, the integrity of the casino operation.
• Responsible for satisfactorily handling all customer disputes and complaints while at the same time encompassing regulations as well as Seminole Gaming’s management philosophies.
• Offering the highest possible level of Customer Service resulting in a maximum level of player enjoyment and return play.
• Attaining maximum product revenue by means of communicating to the Shift Manager, Director Table Games and Director Casino Administration with reference to proper product mixture, positioning, pricing, as well as, the evaluation of new product.
• Staffing of all Pit Managers and Floor Supervisors. Constant evaluation of current business conditions, special events, and weather, with respect to amount of current staffing levels as to maintain proper gaming levels at any certain point.
• Maintaining a work environment that is safe, professional, friendly and conducive to a high level of productivity & performance, as well as, morale.
• Maintaining talent performance levels by way of positive means or progressive discipline. Responsible for handling all casino guests’ needs, complaints and disputes related to table games and hotel areas in a timely & professional manner.
• Responsible for distribution of cards to gaming pits.
• Responsible for visually inspecting all casino equipment.
• Responsible for facility inspection and contacting appropriate departments to handle deficient situations.
• Responsible for the distribution of all company and departmental communication.
• Responsible for the authoring and distribution of casino win/loss reports.
• Works diligently to support the Seminole Gaming’s culture and team philosophy throughout the property.
• Acts as a role model to all employees and always presents oneself as a credit to Seminole Gaming and encourages others to do the same.
• Promotes positive public relations and creates an enjoyable atmosphere for all customers.
• Amicably resolves customer related problems in a fast paced environment.
• Ensures the protection of customers’ rewards and credit lines.
• Comply with all departmental and Company Policies including Seminole Gaming’s business ethics guidelines.
• Complies with all regulatory requirements.
• Maintains confidentiality of all Seminole Gaming’s trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information.
• Creates and ensures a fun-filled, entertaining and exciting environment.

Skills

Table games experience

Supervisory experience

English communication

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

Seminole Classic Casino pioneered Indian gaming when it opened as the country's first large stakes bingo hall in

1979, eventually expanding with gaming machines and poker. The landmark casino is now home to over 1,000 state-

of-the-art, newest-title slot machines and other local favorites such as Diamond Lottos, Fort Knox, Pirate’s Loot. The

gaming leader also offers 24/7 live table game action with games including Blackjack, Baccarat, Spanish 21, Three

Card Poker and many more. Seminole Classic Casino also features the Hollywood Hall entertainment pavilion and

the Stage Bar, a full-service bar that features live entertainment nightly. Patrons can enjoy the EATstreet dining area

with food options such as Slice and Mojoe as well as a burger and wing joint named Flying Cow.

Our Commitment to Service:

We don’t have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take

a certain level of pride when you have an invited Guest in your home. You should take the same pride with every

Guest who visits one of our properties. Unparalleled Service isn’t just a part of our mission statement at Seminole

Gaming; it’s a commitment to each and every one of our current and future Guests.

Under the direction of the Shift Manager, the incumbent will perform the functions of a Pit Manager on an assigned

shift.

Essential Job Functions:

May include but are not limited to:

• Reviews game spread & staffing levels and recommends changes to the Director Table Games and Director Casino Administration.
• Ensures compliance with all Seminole Gaming’s Compliance and Regulations.
• Responsible for the distribution and administering of performance appraisals, commendations, constructive letters and discipline to all reporting levels of table games department employees.
• Reviews the internal security of all table games and maintains surveillance of all activities that could affect the efficiency, effectiveness, as well as, the integrity of the casino operation.
• Responsible for satisfactorily handling all customer disputes and complaints while at the same time encompassing regulations as well as Seminole Gaming’s management philosophies.
• Offering the highest possible level of Customer Service resulting in a maximum level of player enjoyment and return play.
• Attaining maximum product revenue by means of communicating to the Shift Manager, Director Table Games and Director Casino Administration with reference to proper product mixture, positioning, pricing, as well as, the evaluation of new product.
• Staffing of all Pit Managers and Floor Supervisors. Constant evaluation of current business conditions, special events, and weather, with respect to amount of current staffing levels as to maintain proper gaming levels at any certain point.
• Maintaining a work environment that is safe, professional, friendly and conducive to a high level of productivity & performance, as well as, morale.
• Maintaining talent performance levels by way of positive means or progressive discipline.Responsible for handling all casino guests’ needs, complaints and disputes related to table games and hotel areas in a timely & professional manner.
• Responsible for distribution of cards to gaming pits.
• Responsible for visually inspecting all casino equipment.
• Responsible for facility inspection and contacting appropriate departments to handle deficient situations.
• Responsible for the distribution of all company and departmental communication.
• Responsible for the authoring and distribution of casino win/loss reports.
• Works diligently to support the Seminole Gaming’s culture and team philosophy throughout the property.
• Acts as a role model to all employees and always presents oneself as a credit to Seminole Gaming and encourages others to do the same.
• Promotes positive public relations and creates an enjoyable atmosphere for all customers.
• Amicably resolves customer related problems in a fast paced environment.
• Ensures the protection of customers’ rewards and credit lines.
• Comply with all departmental and Company Policies including Seminole Gaming’s business ethics guidelines.
• Complies with all regulatory requirements.
• Maintains confidentiality of all Seminole Gaming’s trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information.
• Creates and ensures a fun-filled, entertaining and exciting environment.

Requirements:

Seven years table games experience with a minimum of five years at floor supervisor level or above required.

Must have experience with high action gaming.

Must have dealing & supervisory experience of all games and be knowledgeable of all casino games rules, procedures and regulations.

Required exposure to casino related environmental factors, including but not limited to, second hand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment.

Must be able to stand for an entire shift and be able to move throughout the Casino/Hotel areas.

Ability to read and understand all Seminole Tribe of Florida policies and procedures and ability to complete standard Seminole Tribe of Florida forms and reports are required.

Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Work Environment:

May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise.

While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger,

handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift

and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and

peripheral vision, depth perception and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters

while performing the essential functions of this job.

The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related

environmental factors including, but not limited to, second hand smoke, excessive noise and constant

exposure to general public.

Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Closing:

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by

completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being

extended. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen

Disclaimer:

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the

current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies,

changes in personnel, workload, rush jobs or technical developments).

The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.