Table Games Floor Supervisor - Table Games Operations

Seminole Hard Rock Hotel & Casino Tampa; Tampa (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Relocation package available

Job summary

Seminole Hard Rock Hotel & Casino Tampa is seeking a Table Games Floor Supervisor responsible for the smooth operation of table games. You will monitor limits, handle customer requests, and ensure regulatory compliance while providing excellent customer service.

The ideal candidate will have significant casino experience along with strong communication and dealer skills. A commitment to enhancing player enjoyment is essential. Expect a dynamic work environment on the Casino Floor.

Qualifications

• Five years casino experience with three years in management.
• Two years of experience as a Table Games dealer.
• Ability to proficiently deal Mini Baccarat, Pai Gow Poker, and Blackjack.

Responsibilities

• Monitor and adjust table game limits based on gaming volume.
• Handle customer requests and monetary transactions.
• Ensure compliance with gaming regulations and maintain productivity.

Skills

Customer service skills

Communication skills

Knowledge of Table Games

Education

High school diploma or equivalent

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

Table Games Floor Supervisor is responsible for smooth operation of a specific number of table games within a gaming pit.

Up to a $5,000 Relocation Package Available! (Only for candidates who are externally hired and must reside up to 50 miles away from the Tampa property.)

Essential Duties Include, But Are Not Limited To

• Monitors and adjusts table game limits with respect to gaming volume.
• Responsible for handling customer requests, including information, markers, and comps. Ensures accuracy of all monetary transactions.
• Responsible for compliance with all Seminole Gaming's Compliance and Regulations and Federal CTR & SARC regulations.
• Responsible for specific table games scheduling for Dealers.
• Responsible for maintaining a high level of subordinate performance & productivity.
• Responsible for customer enjoyment and satisfaction.

Qualifications

• High school diploma or equivalent required. Five years casino experience with a minimum of three years in a Dual-Rated management level. Class III background required.
• A minimum of two (2) years of experience as a Table Games dealer required.
• The ability to proficiently deal the following Table Games is required: Mini Baccarat, Pai Gow Poker, carnival games, and Blackjack.
• Must possess excellent communication and customer service skills.
• Must have knowledge of Seminole Gaming's Compliance and Regulations, as well as Policies & Procedures.
• Must offer the highest possible level of customer service resulting in a maximum level of player enjoyment and return play.

Work Environment

• Duties and responsibilities are typically performed on the Casino Floor in a fast-paced, guest-smoking environment, with constant exposure to general public and excessive noise.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.

Native American Preference Policy

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Employment Process

Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen

Disclaimer

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.