Supervisor, Slot Operations

Hard Rock Hotel Cancun; Tampa (FL); Hybrid; USD 40,000 - 60,000; Full time

Job summary

Seminole Gaming seeks a Slot Supervisor to oversee slot machines and staff on a shift, ensuring excellent guest service and adherence to policies. You will organize the shift, assign tasks, monitor payouts, and coach a team to maintain high performance and security on the casino floor.

Responsibilities include staffing, training, responding to service requests, collaborating with other departments, and driving revenue while safeguarding guest satisfaction and the integrity of gaming operations.

Qualifications

• High school diploma or GED required.
• Six months of progressive supervisory or dual-rate experience in slot operations.
• Equivalent combination of prior slot experience and related supervisory experience may qualify.
• Ability to lead in a fast-paced, goal-oriented environment.
• Tact and diplomacy in dealing with public and staff; maintain confidentiality.
• Knowledge of a wide range of Slot Machines, Video Poker and Keno.
• Proficiency with PC-based software programs.

Responsibilities

• Supervises the operation of slot machines and staff during assigned shift in accordance with policy & procedures.
• Organizes the assigned shift and area, including daily employee assignments and staffing levels.
• Assist in assigning slot floor staff to ensure appropriate staff levels.
• Ensure maximum guest service and satisfaction through organization and supervision.
• Coaching and personnel counseling as assigned by Shift Manager.
• Assist in training and evaluating subordinate employees fairly.
• Ensure staff responds to guest service requests, machine service lights, and radio calls.
• Verifies slot payouts and strives to meet revenue goals by keeping machines in working order.
• Notifies slot maintenance of repairs; promote positive guest service and promote promotions.
• Maintains a clean, safe work environment and communicates with other shifts and departments.

Skills

Leadership

Tact & diplomacy

Confidentiality

Staff coaching

PC software proficiency

Slot machines knowledge

Education

High school diploma or GED

Tools

PC-based software

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

• Supervises the operation of slot machines and performance of slot floor staff during assigned shift in compliance with Slot Department Policy & Procedures, ensuring guest service is provided to Slot players within assigned area
• Organizes the assigned shift and area including, daily employee assignments, employee break schedules and staffing levels.
• Assist in assigning slot floor staff to ensure staff levels appropriate to business need
• Responsible for ensuring maximum guest service and satisfaction through the organization and supervision of assigned area according to policies and procedures and gaming regulations
• Performs coaching and personnel counseling as assigned by Shift Manager.
• Assists in training and evaluating of subordinate employees in a fair and equitable manner
• Ensures assigned slot floor staff responds to guest service requests, machine service lights, radio service calls or management service instruction
• Verifies slot pay outs.
• Strives to meet revenue goals by ensuring all slot machines are in working order.
• Notifies slot maintenance of repair
• Promotes positive guest service for an excellent gaming experience serving as an ambassador to the property and working closely with other departments to resolve guest inquiries
• Promotes positive employee relations at all times
• Keeps Slot Shift Manager informed of all pertinent business information, staff issues/concerns and any irregularities in play
• Continually observes players and machines for honest play. Safeguard against theft and ensures the security and integrity of all casino property
• Promotes all departmental and property-wide promotions
• Maintains a clean, safe hazard-free work environment within the area of responsibility
• Maintains communication and cooperation with other shifts and departments
• All other job related duties assigned by shift manager and/or director

Qualifications

• High school diploma or GED is required
• Six months of progressive supervisory or dual-rate experience in slot operations is essential to this position
• An equivalent combination of prior slot experience and closely related supervisory experience may provide a qualified background
• Must possess the ability to act in a leadership capacity within a fast-paced and goal-oriented environment
• Requires tact and diplomacy in dealing with the public and staff, as well as the ability to maintain strict confidentiality of classified information
• Requires knowledge of a wide range of Slot Machines, Video Poker and Keno
• Must be competent with various PC based software programs and possess excellent business sense and high professional ethics
• Must be able to work various shifts and flexible hours

Work Environment

Duties and responsibilities are typically performed on the Casino Floor in a fast-paced, guest-smoking environment, with constant exposure to general public and excessive noise. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 30 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.

Native American Preference Policy

Native American Preference Policy: The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Employment Process

Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to: Credit Check Criminal Background Check Drug Screen

Disclaimer

Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

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