Slot Casino Service Representative - Slot Operations

Hard Rock Casino Cincinnati; Cincinnati (OH); On-site; USD 26,000 - 38,000; Full time

Job summary

Hard Rock Casino Cincinnati is seeking a Slot Attendant to support Floor Supervisors by servicing players at Slot machines, handling cash banks, and assisting with jackpot payouts. You will help players with game rules and ensure smooth machine operation.

Responsibilities include making change, paying jackpots, reporting out-of-order machines, and maintaining a clean gaming area while delivering friendly service to guests. A high school diploma and slot experience are required.

Qualifications

• Minimum 1 year of experience in slot operations.
• Knowledge of casino slot machines and games.
• Basic math skills including addition, subtraction, multiplication and division.

Responsibilities

• Assist Floor Supervisors with slot-area operations and guest service.
• Verify and pay W2G jackpots and make change for players.
• Provide instructions for SLOT play and promote positive guest relations.
• Report emergencies and any non-working machines to supervisors.
• Maintain a clean, safe area for guests and ensure machines are properly labeled.

Skills

Cash handling

Slot knowledge

Mathematical skills

Education

High school diploma or equivalent

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

Slot Attendant

Overview

The Slot Attendant is responsible for supporting the Floor Supervisors with operational responsibilities. This includes circulating throughout the casino area assigned and servicing player guests on the Slot machines by redeeming winning voucher tickets, making change for players and assisting players with rules of the game and other general issues. They are also responsible for the payment of jackpots and various minor operational/guest service maintenance of machines.

Responsibilities

• Responsible for cash banks issued and tickets.
• Assist in the verification and payment of W2G jackpots.
• Makes change for players.
• Provides instructions for SLOT play.
• Promotes positive public/employee relations at all times by providing friendly service to players and being available to meet their needs.
• Reports emergencies such as intoxicated, obnoxious or cheating persons immediately to the supervisor.
• Reports any SLOT machines that are not working, and affixes an "out of order" card to said machines.
• Maintains a clean safe area for guests.
• Pays Jackpots
• Other duties as assigned.

Qualifications

• High school diploma or equivalent and a minimum of one (1) year of experience in Slot operations in a similar position is required.
• Knowledge of all casino slot machines and games are required.
• Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities.
• Must be able to balance cash bank.