Shift Manager, Slot Operations

Hard Rock Casino Cincinnati; Cincinnati (OH); Vor Ort; USD 52.000 - 76.000; Vollzeit

Zusammenfassung

Hard Rock Casino Cincinnati is seeking a Slot Shift Manager to lead slot operations on assigned shifts, build guest connections, and mentor team members to deliver outstanding service and profitable play.

You will hire, train, and navigate budgets, monitor compliance, and coordinate with multiple departments to maximize guest satisfaction and revenue while maintaining security and strong teamwork on the floor.

Qualifikationen

• High school education or equivalent.
• 3–5 years in slot or casino operations.
• 3 years in a supervisory role.
• College degree preferred.

Aufgaben

• Creates atmosphere to attract guests and retain loyalty; mentors team members to provide superior guest service.
• Develops relationships with guests through positive interaction focusing on loyalty and profitability.
• Hires, trains, evaluates and motivates staff; monitors floor coverage and labor costs.
• Assists in establishing objectives, standards and guidelines; supports budgeting to maximize revenues.
• Provides information to senior management on market strategies and guest service issues.
• Oversees all aspects of slot guest service; collaborates with Security, Surveillance, VIP Services and Cashiers.
• Works with Slot Performance to ensure equipment is functional and drives excitement for guests.
• Monitors access to sensitive areas to ensure security of slot operations.
• Verifies and authorizes jackpot payouts above $199,999.99 and signs cashier checks.
• Ensures compliance with applicable regulations and internal policies.
• Attends meetings and performs duties regularly; ensures cleanliness of spaces.
• Other duties as assigned.

Jobbeschreibung

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Overview

Job Description:

The Slot Shift Manager is responsible for developing an environment that creates excitement for guests and team members, promoting and retaining a highly skilled work force. Responsible for actively building relationships with players and acts as a mentor to team members to build their player development skills; provides career development and direction for team members. Manages staff and resources, related to Slot Operations, on an assigned shift ensuring compliance with established regulations.

Responsibilities

• Creates an atmosphere that induces guests to make Hard Rock their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service.
• Establishes and develops relationships with guests through positive, effective interaction focusing on loyalty and profitability of specific player segments.
• Hires, trains, evaluates and motivates staff to develop a more qualified work force; monitors floor coverage and manages labor and expense margins.
• Assists in establishing objectives, standards and guidelines; assists in preparing and monitoring budget to achieve and maintain maximum department revenues.
• Provides information and recommendations to senior management regarding market strategies, product innovation and guest service issues.
• Oversees all aspects of Slot guest service; works closely with all departments, including Security, Surveillance, Players Club, VIP Services, Beverage and Cashiers.
• Works closely with Slot Performance personnel to ensure all slot products and associated equipment are in good working order, providing optimum excitement and gaming opportunities for guests; relays pertinent information to slot performance management regarding product mix and floor design, helping to achieve and maintain strategic objectives and goals.
• Monitors access to all sensitive areas, including IT room and Slot Supervisor’s office to ensure security of slot operation and company assets.
• Verifies and authorizes jackpot payouts above $199,999.99 ensuring validity of money paid and tracking of payouts; signs cashier checks for jackpot payouts.
• Monitors slot play, staff members and all associated operational areas to ensure compliance with applicable Lottery regulations, internal policies and procedures.
• Responsibilities of Shift Manager include: working closely with Human Resources to discuss disciplinary actions and team member issues, ensuring appropriate number of requisitions for job openings and opportunities; working with Engineer (Facilities) regarding new construction, power requirements, special needs; dealing with regulatory agencies and Hard Rock Controller regarding regulation issues; attending forecast and operational meetings; reviewing daily financials to ensure proper maintenance of margins; reviewing reports of jackpots for discrepancies.
• Attend and participate in meetings, completing follow-up as assigned. - Perform work regularly and predictably.
• Responsible for cleaning and sanitizing work and public spaces.
• Other duties as assigned

Qualifications

(Related education and experience may be interchangeable on a year for year basis) This knowledge and these abilities are typically acquired through the completion of a high school education or equivalent, and 3 to 5 years of experience in slot operations or casino operations with 3 years in a supervisory capacity. College degree preferred.

Additional Requirements

• Must obtain and maintain valid licenses / certifications per Federal, State and OCCC Gaming regulations.
• Must successfully pass background check.- Must successfully pass drug screening.
• Must be at least twenty-one (21) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.
• Prior experience in the Gaming industry strongly preferred.