Supervisor, Sales Support

Quirch Foods Southeast, LLC.; Hammond (LA); Presencial; USD 52 000 - 70 000; Tempo integral

Resumo da oferta

Quirch Foods Southeast, LLC. is seeking a Sales Support Supervisor to lead a team of sales support specialists, oversee order processing, and drive customer satisfaction in Hammond, LA.

You will coordinate with sales reps, manage documentation, inventory coordination with warehouse, and implement process improvements while ensuring compliance with policies.

Qualificações

• Education: Bachelor’s degree in Business Administration, Sales, or a related field.
• Experience: 3-5 years in sales support or related role, with at least 2 years in a supervisory position.
• Technical Skills: Proficiency in sales support software, CRM systems, and Microsoft Office Suite.
• Communication: Excellent verbal and written communication skills with customers and team members.
• Organizational Skills: Strong organizational and multitasking abilities.
• Problem-Solving: Proven problem-solving skills to address operational challenges.
• Leadership: Demonstrated leadership and team management skills.
• Attention to Detail: Strong attention to detail to ensure accuracy in order processing and documentation.

Responsabilidades

• Team Leadership: Supervise and mentor a team of sales support specialists, providing guidance, training, and performance feedback.
• Order Management: Oversee the order processing system, ensuring accuracy and timely fulfillment of customer orders.
• Customer Support: Assist with customer inquiries, resolve issues, and ensure a high level of customer satisfaction.
• Sales Coordination: Coordinate with sales representatives to ensure seamless communication and support throughout the sales process.
• Documentation: Maintain accurate records of sales activities, customer interactions, and order details.
• Process Improvement: Identify and implement process improvements to enhance efficiency and effectiveness of the sales support function.
• Reporting: Prepare and present reports on sales support activities, order status, and customer feedback to senior management.
• Inventory Management: Assist with inventory management, tracking stock levels and coordinating with the warehouse team.
• Compliance: Ensure compliance with company policies, procedures, and industry regulations.

Conhecimentos

Team leadership

Order management

Customer support

Sales coordination

Communication

Organizational skills

Problem-solving

Attention to detail

Formação académica

Bachelor’s degree in Business Administration, Sales, or a related field

Ferramentas

CRM systems

Microsoft Office

Descrição da oferta de emprego

It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.Essential Duties and Responsibilities: • Team Leadership: Supervise and mentor a team of sales support specialists, providing guidance, training, and performance feedback. • Order Management: Oversee the order processing system, ensuring accuracy and timely fulfillment of customer orders. • Customer Support: Assist with customer inquiries, resolve issues, and ensure a high level of customer satisfaction. • Sales Coordination: Coordinate with sales representatives to ensure seamless communication and support throughout the sales process. • Documentation: Maintain accurate records of sales activities, customer interactions, and order details. • Process Improvement: Identify and implement process improvements to enhance the efficiency and effectiveness of the sales support function. • Reporting: Prepare and present reports on sales support activities, order status, and customer feedback to senior management. • Inventory Management: Assist with inventory management, including tracking stock levels and coordinating with the warehouse team. • Compliance: Ensure compliance with company policies, procedures, and industry regulations. Qualifications and Educational Requirements: • Education: Bachelor’s degree in Business Administration, Sales, or a related field. • Experience: Minimum of 3-5 years of experience in sales support or a related role, with at least 2 years in a supervisory position. • Technical Skills: Proficiency in sales support software, CRM systems, and Microsoft Office Suite. • Communication: Excellent verbal and written communication skills, with the ability to interact effectively with customers and team members. • Organizational Skills: Strong organizational and multitasking abilities to manage various aspects of sales support operations. • Problem-Solving: Proven problem-solving skills to address and resolve customer issues and operational challenges. • Leadership: Demonstrated leadership and team management skills, with the ability to motivate and develop team members. • Attention to Detail: Strong attention to detail to ensure accuracy in order processing and documentation.