Account Coordination Supervisor

KC Store Fixtures; Kansas City (MO); On-site; USD 60,000 - 78,000; Full time

Job summary

KC Store Fixtures is seeking a hands-on Sales Coordination Supervisor who coaches a sales support team while handling day-to-day customer and order execution. This in-person role emphasizes accurate order processing, proactive communication, and cross-functional coordination across sales, logistics, and operations.

The ideal candidate will have 3–5 years in sales operations or order management, 1–2 years leading a team, and experience with NetSuite or similar ERP systems, to drive efficiency and

Qualifications

• Supervise, coach, and develop a team of Sales support
• Set daily priorities and ensure workload is balanced across the team
• Provide coverage for team members as needed, including direct customer and order support
• Monitor team performance and providing ongoing feedback and training
• Serve as an escalation point for customer inquiries and issues
• Ensure accurate and timely entry, processing, and follow-up for customer orders
• Maintain strong relationships with key customers through proactive communication
• Support complex or high-priority orders directly
• Coordinate closely with sales, warehouse, and logistics teams to ensure smooth order fulfillment
• Identify and resolve order issues, delays, and discrepancies
• Support pricing, quoting, and order adjustments as needed
• Help drive consistency in processes and communication across teams
• Identify opportunities to improve efficiency, accuracy, and turnaround times
• Implement standard work and best practices for the team
• Assist in system optimization (NetSuite, RF-Smart, or other tools)
• Coordinate product samples and presentation materials
• Work closely with vendors and customers to obtain product specs and images
• Assist Sales with administrative support and coordinate various functions to meet deadlines
• Create and manage sales orders and shipments between vendors and customers
• Participate in customer visits occasionally

Responsibilities

• Lead a Sales support team and supervise daily activities
• Balance workload and set priorities across the team
• Provide direct customer and order support when needed
• Monitor performance and deliver ongoing training
• Be the escalation point for customer inquiries and issues
• Ensure accurate entry, processing, and follow-up of orders
• Maintain relationships with key customers through proactive communication
• Support high-priority orders directly as required
• Coordinate with Sales, Warehouse, and Logistics for order fulfillment
• Identify and resolve order delays and discrepancies
• Assist with pricing, quotes, and order adjustments
• Promote consistent processes and cross-team communication
• Identify opportunities to improve efficiency and turnaround times
• Establish standard work and best practices for the team
• Support system optimization (NetSuite, RF-Smart)
• Coordinate product samples and materials for presentations
• Collaborate with vendors and customers to obtain specs and images
• Provide administrative support to Sales and coordinate multiple functions
• Create and manage sales orders and shipments between vendors and customers
• Attend occasional customer visits

Skills

Sales operations

Team leadership

Order management

ERP systems

Customer service

Communication

Process improvement

Tools

NetSuite

RF-Smart

Job description

Job Description

This position is responsible for leading a team of sales support while actively supporting day-to-day customers and order execution. This is a hand-on, player-coach role focused on ensuring accurate, timely order processing, strong customer communication, and efficient internal coordination across sales, logistics, and operations. The role is responsible and accountable for supervising Sales support staff.

Description

Sales Coordination Supervisor

Fulltime

In Person Position

Travel – 0<10%

Requirements

• Supervise, coach, and develop a team of Sales support
• Set daily priorities and ensure workload is balanced across the team
• Provide coverage for team members as needed, including direct customer and order support
• Monitor team performance and providing ongoing feedback and training
• Serve as an escalation point for customer inquiries and issues
• Ensure accurate and timely entry, processing, and follow-up for customer orders
• Maintain strong relationships with key customers through proactive communication
• Support complex or high-priority orders directly
• Coordinate closely with sales, warehouse, and logistics teams to ensure smooth order fulfillment
• Identify and resolve order issues, delays, and discrepancies
• Support pricing, quoting, and order adjustments as needed
• Help drive consistency in processes and communication across teams
• Identify opportunities to improve efficiency, accuracy, and turnaround times
• Implement standard work and best practices for the team
• Assist in system optimization (NetSuite, RF-Smart, or other tools)
• Coordinate product samples and presentation materials
• Work closely with vendors and customers to obtain product specs and images
• Assist Sales with administrative support and coordinate various functions to meet deadlines
• Create and manage sales orders and shipments between vendors and customers
• Participate in customer visits occasionally

Qualifications/Skills

• 3-5 years of experience in sales operations, customer service, or order management
• 1-2 years of leadership or team lead experience preferred
• Strong understanding of order flow, logistics, and customer coordination
• Experience with ERP systems (NetSuite preferred)
• Strong understanding of Microsoft Office (Outlook, Excel, Word, PowerPoint)
• Excellent communication and problem-solving skills
• Highly organized with the ability to manage multiple priorities