Supervisor, Sales Support

quirchfoods; Hammond (LA); On-site; USD 50,000 - 70,000; Full time

Job summary

quirchfoods is seeking a seasoned Sales Support Supervisor to lead a team, streamline order processing, and boost customer satisfaction. The role combines people leadership with hands-on coordination across the sales cycle.

You will oversee everyday operations, collaborate with sales reps, maintain accurate records, and drive process improvements while ensuring policy and regulatory compliance. This position requires a Bachelor's degree and 3–5 years in sales support, with at least 2 years in

Qualifications

• Bachelor's degree in Business Administration, Sales, or a related field.
• 3–5 years of experience in sales support or a related role, with at least 2 years in a supervisory position.
• Proficiency in sales support software, CRM systems, and Microsoft Office Suite.
• Excellent verbal and written communication skills, with the ability to interact effectively with customers and team members.
• Proven leadership and team management skills.

Responsibilities

• Lead and mentor a team of sales support specialists.
• Oversee order processing and ensure timely fulfillment.
• Provide high-level customer support and resolve inquiries.
• Coordinate with sales representatives for seamless communication.
• Maintain accurate records of sales activities and orders.
• Identify and implement process improvements for efficiency.
• Prepare reports on sales support activities and customer feedback.
• Assist with inventory levels and coordination with warehouse.
• Ensure compliance with policies and industry regulations.

Skills

Team leadership

Order management

Customer support

Sales coordination

Documentation

Process improvement

Reporting

Inventory management

Compliance

Education

Bachelor's degree in Business Administration

Tools

CRM systems

Microsoft Office Suite

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

Essential Duties and Responsibilities:

• Team Leadership: Supervise and mentor a team of sales support specialists, providing guidance, training, and performance feedback.
• Order Management: Oversee the order processing system, ensuring accuracy and timely fulfillment of customer orders.
• Customer Support: Assist with customer inquiries, resolve issues, and ensure a high level of customer satisfaction.
• Sales Coordination: Coordinate with sales representatives to ensure seamless communication and support throughout the sales process.
• Documentation: Maintain accurate records of sales activities, customer interactions, and order details.
• Process Improvement: Identify and implement process improvements to enhance the efficiency and effectiveness of the sales support function.
• Reporting: Prepare and present reports on sales support activities, order status, and customer feedback to senior management.
• Inventory Management: Assist with inventory management, including tracking stock levels and coordinating with the warehouse team.
• Compliance: Ensure compliance with company policies, procedures, and industry regulations.

Qualifications and Educational Requirements:

• Education: Bachelor's degree in Business Administration, Sales, or a related field.
• Experience: Minimum of 3-5 years of experience in sales support or a related role, with at least 2 years in a supervisory position.
• Technical Skills: Proficiency in sales support software, CRM systems, and Microsoft Office Suite.
• Communication: Excellent verbal and written communication skills, with the ability to interact effectively with customers and team members.
• Organizational Skills: Strong organizational and multitasking abilities to manage various aspects of sales support operations.
• Problem-Solving: Proven problem-solving skills to address and resolve customer issues and operational challenges.
• Leadership: Demonstrated leadership and team management skills, with the ability to motivate and develop team members.
• Attention to Detail: Strong attention to detail to ensure accuracy in order processing and documentation.