Supervisor, Ride & Show – Technical Services – Universal Epic Universe

Universal Orlando Resort; Orlando (FL); Hybrid; USD 60,000 - 90,000; Full time

Job summary

An established industry player is seeking a dedicated Maintenance Supervisor to lead mechanical and electrical maintenance activities. In this pivotal role, you will ensure the highest standards of safety and operational efficiency while managing a skilled team. Your expertise will contribute to the overall performance of attractions, ensuring they are maintained in top condition for an unforgettable guest experience. This dynamic position offers a blend of hands-on involvement and strategic planning, making it an exciting opportunity for those passionate about engineering and team leadership. Join a vibrant team and help create magical moments for guests every day!

Qualifications

• Experience in mechanical and electrical maintenance in an entertainment setting.
• Strong leadership skills with a focus on team development and safety compliance.

Responsibilities

• Supervise maintenance activities and ensure compliance with safety standards.
• Manage budgets and oversee the planning and scheduling of maintenance tasks.

Skills

Mechanical Maintenance

Electrical Maintenance

Team Leadership

Preventative Maintenance

Budget Management

Education

Bachelor's Degree in Engineering or related field

Relevant Certifications

Tools

Maintenance Management Software

Budgeting Tools

Job description

Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. Limited remote opportunities may be available within specific departments. You’ll learn more about this during the recruitment process.

JOB SUMMARY:

Supervises the mechanical, controls, and animation maintenance activities in area of responsibility. Contributes to routine, capital, and expense budgeting and sets direction and priorities of all maintenance functions for the area of responsibility. Manages and leads technical staff to include continuous improvement, personal development, and administration in area of responsibility. Manages the preventative, predictive and corrective maintenance activities within area of responsibility. Facilitates the hiring, training, and scheduling of employees with respective work areas.

MAJOR RESPONSIBILITIES:

• Supervises all ride maintenance with hands-on involvement. Ensures all mechanical and electrical equipment maintained in like new condition. Responds to attraction interruptions and works to resolve such issues in an expedient manner. Interfaces with Operations counterparts on a regular basis to ensure delivery of quality product and maintaining a high level of positive customer service. Acts as building/area owner (landlord), reporting any issues and maintaining downtime work activities.
• Oversees the planning and scheduling process for respective work area to include managing preventative maintenance, predictive maintenance, corrective maintenance, and part procurement. Analyzes operational performance of the attractions and manages priorities of maintenance activities.
• Supervises and leads training and development of all direct reports in assigned area. Administers development plans on a regular basis and as required. Manages schedules and personnel records for direct reports. Ensures safety compliance of assigned area of responsibility. Ensures compliance to all Universal Orlando policies and procedures. Ensures safety is the top priority of assigned area.
• Ensures operational throughput requirements are supported on a daily basis. Executes a preventative and predictive maintenance plan which minimizes downtime. Maintains records of completed maintenance for all work completed. Coordinates work efforts with operational needs of the attractions, working directly with all affected departments to ensure the highest level of customer service.
• Ensures all areas of responsibility are in compliance with ASTM F-24 guidelines as well as original manufacturer’s requirements.
• Focus on fiscal responsibility, ensuring budgets spending is controlled and reported properly. Assists in building mitigation plans for budget overages. Contributes to the building and managing of routine budgets for responsible area to include all expenses needed to achieve goals. Monitors overtime for responsible area, ensuring only used when absolutely necessary. Contributes to the building of capital and expense plans for responsible area as required.
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.