Supervisor, FT Rides Park Operations

Entertainment Places; Philadelphia (Philadelphia County); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid Time Off

Complimentary Park Tickets

Park Discounts on Food and Merchandise

Medical, Dental, and Vision Insurance

401K Retirement plan

Voluntary Insurance Life Insurance

Disability Benefits

Tuition Reimbursement

Dependent and Health Care Flexible SP

Employee Assistance Program

Legal Assistance Plan

Job summary

Sesame Place is seeking a Full Time Rides Supervisor to oversee rides operations, staffing, and training, ensuring memorable experiences for guests and ambassadors. You will coordinate trainings, manage staffing, and ensure compliance with standards across the department.

The role requires 2+ years of leadership in park operations, CPR/AED certification, and strong customer-service orientation. Expect a dynamic, fast-paced environment with opportunities for growth and varied shifts.

Qualifications

• At least 18 years of age.
• 2+ years of park operations leadership experience.
• Valid driver’s license.
• Ability to complete CPR/AED training/certification.
• Strong interpersonal skills and experience with diverse cultures.
• Must complete all legal, company and department trainings within set timelines.
• Proficient in Microsoft Office Suite.
• Passion for customer service.
• Excellent multitasking and time-management skills.
• Active listening and anticipating guests’ needs.
• Flexible to perform varied duties.

Responsibilities

• Coordinate and implement all aspects of department trainings and certifications including Rides Policy and OJT.
• Ensure compliance with Sea World standards, policies, and procedures.
• Work with the Rides Manager to monitor department hiring needs to ensure adequate staffing levels.
• Partner with the scheduling team to maintain and edit schedules to meet business needs.
• Complete ambassador in-park auditing for safety, guest service, and SOP compliance.
• Lead and develop part-time Rides leadership.
• Participate in Department and Park Duty Manager shifts.
• Perform other duties as assigned.

Skills

Park operations leadership

CPR/AED certification

Microsoft Office

Customer service

Time management

Public speaking

Team leadership

Staff scheduling

Interpersonal skills

Job description

Join us at Sesame Place and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Come and play an important part on our incredible team today!

Full Time Supervisor, Rides Join us at Sesame Place and help bring joy, excitement, and lasting memories to people from around the world. We’re seeking enthusiastic, dedicated and hard-working individuals in a wide variety of roles. Come and play an important part on our incredible team today!

What you get to do:

As Full Time Rides Supervisor at Sesame Place, you’ll oversee Rides operations, staffing and training to ensure memorable and positive experiences for both our Guests and Ambassadors

You will:

• Coordinate and implement all aspects of the company department trainings & certifications including Rides Policy & OJT


• Ensure compliance with all Sea World standards, policies, and procedures


• Work with the Rides Manager to monitor department hiring needs to ensure adequate staffing levels are met


• Partner with the scheduling team to maintain and edit schedules to meet business needs


• Complete ambassador in-park auditing for safety, guest service, and ensuring SOP compliance


• Lead and develop part-time Rides leadership


• Participate in Department and Park Duty Manager shifts


• Perform other duties as assigned

What it takes to succeed:

• At least 18 years of age


• Must have at least two (2) years of Park Operations leadership experience


• A valid driver’s license


• Ability to complete provided CPR/AED training/certification


• Strong interpersonal skills and experience working with diverse cultures and backgrounds are a plus


• Must be able to successfully complete all legal, company and department training requirements to include but not limited to passing required tests and certifications within established timelines


• Proficient in Microsoft Office Suite with high aptitude for computer software systems


• A passion for customer service


• Excellent multi-tasking and time management skills


• Active listener with the ability to anticipate guests’ needs


• Flexibility to perform varied duties

What else is important:

• Be able to lift, push, pull and/or carry up to 50 lbs. Position engages in extensive walking and standing throughout entire work shift and climb/ascend heights, if needed


• Able to complete provided CPR/AED training/certification


• Perform the following physical activities: kneeling, squatting, bend floor-to waist/waist-to-overhead, reach overhead, simple grasp and fine hand manipulation tasks (use of tools/keyboard


• Comfortable speaking in front of large groups of guests and team members


• Able to remain calm and professional during challenging situations


• Able to work in all weather conditions and temperature extremes


• Perform cleaning duties; including use of cleaning chemicals and using the proper PPE


• Work a flexible schedule/hour based on business need, to include opening, mid-, and closing shifts; nights, weekends, and holidays


• Be flexible in work locations as placement will depend on business needs and career development opportunities

The perks of the position:

• Paid Time Off


• Complimentary Park Tickets and Passes


• Park Discounts on Food and Merchandise


• Medical, Dental, and Vision Insurance


• 401K Retirement plan


• Voluntary Insurance Life Insurance


• Disability Benefits


• Tuition Reimbursement


• Dependent and Health Care Flexible Spending Accounts


• Employee Assistance Program


• Legal Assistance Plan

EEO Employer: SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, GENDER, NATIONAL ORIGIN, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.

United Parks & Resorts is a world-renowned leader in the themed-park and entertainment industry. Our success is built on a passion for caring for animals and a dedication to delivering positive, memorable experiences to people from around the world. We’re also committed to helping ambitious people achieve their professional best. We’re always seeking exceptionally skilled and knowledgeable individuals for a variety of roles throughout our organization.