Supervisor, Guest Services

Princess Cruises and Holland America Line; Anchorage (AK); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Travel - FREE CRUISE AFTER YOUR FIRST

Reward for Referral Program

Experience – Of a lifetime!

Rewards & Incentives

Community Service

Employee Activities

Professional Growth

Job summary

Princess Cruises and Holland America Line is seeking a Supervisor, Guest Services to oversee Rail Division operations and the Retail Program aboard rail cars, ensuring sales success and an excellent guest experience.

You will lead the retail warehouse team, coordinate with management, and monitor inventory, data tracking, and compliance with company policies. This role requires hands-on leadership in a fast-paced, team environment.

Qualifications

• Proficiency in computer business applications.
• Must have a valid driver’s license with a clean three-year driving record.
• Must meet company driver eligibility requirements.
• Minimum age 21.
• Must pass a pre-employment background check.
• Minimum age 18 to reside in company housing, where available.
• Must be eligible to work in the United States; sponsorship not available at this time.

Responsibilities

• Supervises a team of Guest Service Hosts and the unit's activities and operations.
• Routinely coordinates passenger activities and services.
• Carries out management responsibilities in accordance with the Company's policies, objectives, and applicable government laws and regulations.
• Assist with and manage retail clerks’ daily tasks to ensure duties are completed in a timely manner.
• Ensure all mail orders are fulfilled, packaged, and prepared for shipping.
• Meet the daily evening train with members of management and retail clerks to check in retail.
• Collect gift ship inventory sheets to restock gift shops storage areas on board train cars.
• File and secure all retail envelopes and mail orders.
• Work closely with the Administration team to ensure sales data for onboard staff is current.
• Input data into Excel tracking system, which determines employee Retail Sales Bonus eligibility.
• Manage missing/damaged retail items, collecting and correcting inventory.
• Receive product orders off large box trucks via forklift (forklift training provided).

Skills

Computer business applications

Valid driver’s license

Clean driving record

Pre-employment background check

Work eligibility in the United States

Housing eligibility age 18

Age 21 minimum

Tools

Forklift

Job description

Supervisor, Guest Services

Department: Guest Services

Employment Type: Seasonal - Full Time

Location: Rail Services

Description

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.

In this role, you will help manage the Rail Division’s daily operations and Retail Program by ensuring the success of gift shop sales onboard the rail cars as well as playing a huge part in the overall guest experience. You will be responsible for ensuring the retail warehouse team is successful and ensuring a positive interaction with all team members of our operations.

RESPONSIBILITIES

• Supervises a team of Guest Service Hosts and the unit's activities and operations.
• Routinely coordinates passenger activities and services.
• Carries out management responsibilities in accordance with the Company's policies, objectives, and applicable government laws and regulations.
• Assist with and manage retail clerks’ daily tasks to ensure duties are completed in a timely manner.
• Ensure all mail orders are fulfilled, packaged, and prepared for shipping.
• Meet the daily evening train with members of management and retail clerks to check in retail.
• Collect gift ship inventory sheets to restock gift shops storage areas on board train cars.
• File and secure all retail envelopes and mail orders.
• Work closely with the Administration team to ensure sales data for onboard staff is current.
• Input data into Excel tracking system, which determines employee Retail Sales Bonus eligibility.
• Manage missing/damaged retail items, collecting and correcting inventory.
• Receive product orders off large box trucks via forklift (forklift training provided).

REQUIREMENTS

• Proficiency in the use of computer business applications.
• Current, valid driver's license, with three (3) years of clean driving record. Motor Vehicle Report (MVR) will be requested.
• Must meet Company's clean driver eligibility requirements.
• Minimum age of 21 is required.
• Must pass a pre-employment background check.
• Minimum age of 18 years is required to reside in company housing, where available.
• Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).

KNOWLEDGE, SKILLS, & ABILITIES

• Must be able to lift 50 lbs.
• Ability to organize and prioritize work, and maintain attention to time constraints, while working in a team or group environment.
• Ability to work in a fast-paced environment with multiple tasks and external influences.
• Ability to work independently with minimal supervision while achieving daily goals.
• Ability to support and comply with company policies, procedures, and guidelines including support and comply with company health and safety standards.
• Ability to stand/walk/work on feet for a minimum of 8 hours per day.

Benefits

• Travel - FREE CRUISE AFTER YOUR FIRST SEASON!
• Reward for Referral Program
• Experience – Of a lifetime!
• Rewards & Incentives
• Community Service
• Employee Activities
• Professional Growth

HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.